can't make fax service work in win xp pro

[Luis ORTEGA]

the fax service won't complete the faxing process in my win xp system. it
starts and i can hear the phone answering with the typical modem connection
sounds but then the computer warns that there was an error qand the fax
wasn't sent.
the modem appears to be a us robotics 56k win modem or voice fax modem
internal.
i had to install windows messaging and microsoft fax when i was running win
2k to be able to fax, but i don't know if doing the same thing in win xp pro
will be compatible.
can anyone please advise on how to send faxes in win xp?
thanks for any advice.

 

[Guest]

I have found that computer generated faxes seem to be
incompatible with some (the cheaper?) conventional fax
machines. If your problem is always with the same
recipient, try sending to another fax.

 

[Russ Valentine [MVP-Outlook]]

The problem is more likely incompatibility with your modem.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Luis ORTEGA]

thanks.
i gave up on the win xp fax service and installed a software called mighty
fax 3 which does work, even from with my word processor. it was only $20.

The problem is more likely incompatibility with your modem.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

the fax service won't complete the faxing process in my win xp system. it
starts and i can hear the phone answering with the typical modem connection
sounds but then the computer warns that there was an error qand the fax
wasn't sent.
the modem appears to be a us robotics 56k win modem or voice fax modem
internal.
i had to install windows messaging and microsoft fax when i was running win
2k to be able to fax, but i don't know if doing the same thing in win xp pro
will be compatible.
can anyone please advise on how to send faxes in win xp?
thanks for any advice.