Can't login - Mouse/Keyboard Problems

[Guest]

Yesterday my computer kept turning off unexplained. I was informed by
microsoft that this was an issue with my Logitec Mouse, and I went to
download the new drivers. Whilst the update was removing the old driver, the
computer turned off again.
Now when I turn on the computer, I see the XP Login Screen, however the
keyboard and mouse refuse to respond.
Starting the computer up with every option including Safe Mode don't help.
Any ideas.
I would format and start again, however the computer never came with any
Microsoft Discs to repair from.

 

[DJ Borell]

If you're using a wireless Logitech KB/Mouse, you *should* have a PS/2
connector on the wireless receiver that you can plug into the keyboard PS/2
port on your motherboard. This will allow the KB to work so that you can
finish installing the drivers. If not, (or if you are simply using USB
devices), you can try a few things;

1) Enable legacy USB support in your BIOS, this should allow your system to
pick up the USB devices and trigger Windows into loading a generic driver
for them.
2) find a USB to PS/2 adapter so that you can plug your KB/Mouse in with the
PS/2 connections.
3) Obtain (beg, borrow, purchase) a standard PS/2 keyboard (these are pretty
cheap, you don't need a good one, just one that's PS/2). Use that keyboard
to finish the uninstall/reinstall of your Logitech drivers.

Oh, yeah, it just struck me...if you're using a wireless KB/mouse...check
the batteries.

 

[Guest]

If you're using a wireless Logitech KB/Mouse, you *should* have a PS/2

connector on the wireless receiver that you can plug into the keyboard PS/2
port on your motherboard. This will allow the KB to work so that you can
finish installing the drivers. If not, (or if you are simply using USB
devices), you can try a few things;

Sorry should have mentioned. I have a Logitech USB Mouse (with a PS/2
adapter), and a standard PS/2 Keyboard.

1) Enable legacy USB support in your BIOS, this should allow your system to
pick up the USB devices and trigger Windows into loading a generic driver
for them.

This was already enabled

2) find a USB to PS/2 adapter so that you can plug your KB/Mouse in with the
PS/2 connections.

Not working either

I know the keyboard isn't faulty as I can access the bios settings, and
select between the various safe modes, and the mouse works in other
computerts.
I've left the computer on for hours hoping it might find the drivers at
logon with no success. Looking at the C:\WINDOWS\system32\DRIVERS\ folder, I
seem to have the correct sys files.

 

[DJ Borell]

Ok...obviously, this is a driver issue, but you'll have to do some
step-by-step troubleshooting.

First, I would disconnect the USB mouse and ensure that your KB is securely
plugged in and plugged into the proper port (ie, the KB port, not the mouse
port). Then, in BIOS, ensure that your PS/2 port is enabled. Boot into
Windows and see if your KB will function. If it does, then we're making
progress. While logged in, plug in the USB mouse and see if Windows loads
drivers for it. At this point, everything should be working.

If this doesn't help, you may need to take more drastic measures.

Try following the steps listed here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;255151

Try resetting your hardware configuration.

http://support.microsoft.com/kb/268603/EN-US/

If that does not work, you may need to perform a repair install.

Good luck.

 

[Guest]

first off all, thanks for trying to help me

First, I would disconnect the USB mouse and ensure that your KB is securely
plugged in and plugged into the proper port (ie, the KB port, not the mouse
port). Then, in BIOS, ensure that your PS/2 port is enabled. Boot into
Windows and see if your KB will function. If it does, then we're making
progress. While logged in, plug in the USB mouse and see if Windows loads
drivers for it. At this point, everything should be working.

this didn't work

If this doesn't help, you may need to take more drastic measures.

Try following the steps listed here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;255151

mouse and keyboard failed to work here

Try resetting your hardware configuration.

http://support.microsoft.com/kb/268603/EN-US/

followed the instructions and copied the repair system file to the
\system32\config\ folder, now get error messages about passwords, and when I
try to login to the Recovery Console, it no longer accepts nothing as the
admin password.

help!

 

[Guest]

bump