Can't Launch Scrabble Game

[LM]

The intro to Scrabble is graphics rich and now whenever I try to launch it on
XP, the screen goes black and PC becomes non-responsive.

A few years ago this happened and was fixed when a tech talked me through
reinstalling something to with with graphics/drivers in Windows but I can't
remember what it was.

I'm no longer under warranty so was hoping someone out there would know what
to try to fix it?

Thanks for any ideas.

 

[Elmo]

The intro to Scrabble is graphics rich and now whenever I try to launch it on
XP, the screen goes black and PC becomes non-responsive.

A few years ago this happened and was fixed when a tech talked me through
reinstalling something to with with graphics/drivers in Windows but I can't
remember what it was.

I'm no longer under warranty so was hoping someone out there would know what
to try to fix it?

Thanks for any ideas.

Run DXDiag and see if it complains of uncertified drivers; try lowering
graphics hardware acceleration. You can lower graphics hardware
acceleration in Display Properties, Settings tab, Advanced button,
Troubleshooting tab. If this helps, you probably need a different
graphics card or drivers.

Look at the computer manufacturer site and the graphics card
manufacturer site for different drivers. Try upgrades, reference
drivers, and drivers for other model cards till you find one that works.
Do a search at http://groups.google.com entering the game and graphics
card model for more suggestions.

Look for drivers and utilities at these sites:

http://www.guru3d.com/
http://www.viaarena.com/?PageID=3&faq=7&Search=
http://www.voodoofiles.com/
http://www.ati.com/support/driver.html

See if there's a BIOS upgrade for your system. Look at the
manufacturer's site, Compaq, PB, etc., and also at the motherboard
manufacturer's site.