Alice said:
I can't understand why ATI's site does that. If you first load
http://support.ati.com then either click on the posted link or
copy/paste, it should work. I also got the page expired when I clicked
on my link with no browser running, but it loaded properly after I had
their support site already active.
Here is the text:
737-20561: Removing Old ATI Software
Introduction
These instructions are for those that are trying to update their
software to the latest version. To update your software, you first need
to remove the existing ATI software that is present on your system.
At the end of this document, you will be taken to the driver and
software installation instructions specific to your product.
If you do not have any ATI software currently installed please skip to
the bottom of this page and choose your product.
Before You Start
a.. Please read all Release Notes found on the driver download pages
for information on possible known issues and fixes.
b.. We highly recommend that you print these instructions before you
begin.
Removing Old ATI Software
1.. Click on Start, then Control Panel, then go to Add/Remove
Programs.
2.. At the top of the list you should see several ATI entries.
Select the entry entitled ATI Software Uninstall Utility, and click
Change/Remove.
3.. You will be prompted to restart your system once the uninstall
is complete.
4.. Once restarted, check the Add/Remove Programs list again for any
remaining ATI software.
5.. If any ATI software is still listed, click Change/Remove on
those entries to uninstall each one individually.
6.. Next, please scroll through the list until you find an entry
called DAO (see screenshot below).
7.. Select DAO, then Click Change/Remove to uninstall this program.
NOTE: If you encounter any error messages while uninstalling, such as
"Error 1905 - DLL failed to unregister", please contact Customer Care.
Now that you have removed the existing ATI software, you are ready to
install the new drivers and software.
PLEASE SELECT YOUR PRODUCT FAMILY TO CONTINUE
The RADEON link takes you here:
http://support.ati.com/ics/support/KBAnswer.asp?questionID=20429
737-20429: Installing the Display Drivers
Introduction
These instructions pertain to customers using Windows XP SP1 or
higher or Windows 2000. It is highly recommended that you disable any
antivirus, anti-spyware, or any other system protection software before
continuing.
Please visit
http://ati.amd.com/support/driver.html to download the
most current versions of the drivers for your product before proceeding.
Users with dial-up modems or users that wish to download the
individual driver package components can do so by browsing to
http://ati.amd.com/support/drivers/xp/radeonxip-xp.html.
Installing the .NET Framework
The CATALYST Control Center requires Microsoft .NET Framework prior
to installation. The CATALYST Control Center is an application that
allows you to control the configuration of your ATI product. You can
verify that you have the .NET Framework by checking in the Add/Remove
Programs list in the Control Panel. If the .NET Framework is not listed,
please download, and install it before proceeding. Microsoft .NET
Framework
Installing the Catalyst Software Suite
The Catalyst Software Suite contains the Display Drivers, WDM
drivers, and the Catalyst Control Center. Once the file is downloaded,
please follow the directions below.
1.. Double-click on the downloaded driver file. Windows XP
Service Pack 2 users will see this dialog box. Click Run to start the
install process.
Use the default directory for extracting the files and press the
Install button.
1.. At this point the driver will start the extracting process
before the actual system install begins.
2.. Click Next on the first install screen.
3.. Click Yes to the License agreement.
4.. Click the Express button.
5.. The installer will start to load the display driver first.
Next you will see the WDM Capture drivers load (for VIVO or
All-In-Wonder).
The Catalyst Control Center setup will start shortly after.
A dialog box will indicate the install progress.
6.. Click Finish to restart your computer.
This concludes the installation of the display driver. For
customers with a RADEON product, no other steps are necessary.
If you are still having trouble, please submit a ticket to Customer
Care, and one of our qualified support representatives will be happy to
assist you.
You can also search our knowledgebase by entering your issue in the
search field, located in the top left hand corner.
*(Their search engine pretty much sucks, YMMV.)
