Can't install 2 updates

C

chequer

WindowsXP Pro SP2/ Office 2003
I have just had my computer reformatted, (Mother board problem)
Now whenever I click on the install updates icon in the systray , these two
updates won't install, (KB951978) & KB950759), instead I get this message in
the Automatic Updates box;
Some updates cannot be installed ie:(KB951978) & (KB950759)
What should I do?
 
T

TaurArian

See:

Updates are not installed successfully from Windows Update, from Microsoft Update, or by
using Automatic Updates after you repair a Windows XP installation
http://support.microsoft.com/kb/943144


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


| WindowsXP Pro SP2/ Office 2003
| I have just had my computer reformatted, (Mother board problem)
| Now whenever I click on the install updates icon in the systray , these two
| updates won't install, (KB951978) & KB950759), instead I get this message in
| the Automatic Updates box;
| Some updates cannot be installed ie:(KB951978) & (KB950759)
| What should I do?
|
| --
| chequer
| When the game is over, the King and the pawn share the same box.
 
C

chequer

I went to this page:http://support.microsoft.com/kb/943144 , as you
suggested, but I couldn't follow it. Maybe it's because I'm 80 or just
stupid.
eg: Would I have to got to the MS update site, find these files & install
them?
Would it be because I haven't go SP 3 installed?
All I want to know in laymen's term, is how I can resolve my issue.
Although I searched for an answer for my problem and looked at; How to ask a
question: http://support.microsoft.com/kb/555375, I could find no solution

Another issue,
When I received the notification email re "Can't install 2 updates" , I
clicked on Read and rate the response and was taken to this page
http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities
newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-
4321-4aed-b25b-149657d757f4
Although 'Done' appeared in the lower taskbar the page was blank
Is there something wrong witht the link?
I went to the General discussion siteand logged in to find the reply
 
P

PA Bear [MS MVP]

C

chequer

Robert,
Sorry for not replying to the thread
Unfortunately I have recently been diagnosed with prostate cancer and the
medication to control, is knocking me about a bit.
Fortunately with medication I am likely to die with it and not of it.
As to posting on the AumHa Forums I thought I might get a more simplified
reply on how to resolve my problem. I could get anywhere with the info you
sent
I eventually found a fix for KB951978 at the MS site and finally got this
update installed but now I get this:
Some updates could not be installed
The following updates were not installed:
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11
(KB941569)
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759)
 
P

PA Bear [MS MVP]

If you don't have the skills to try the fixes in
http://support.microsoft.com/kb/943144, you won't have the skills to do the
alternate fix I have in mind.

I'd recommend that you either take the machine back to the shop* or open one
or more free support incidents about KB941569 and KB950759. And I'd
recommend that you do so soon as I believe KB950759 will be superseded by a
new cumulative IE update very soon.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB941569).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

*Tell the shop that the machine was fully patched when you took it in and
you expected it to be fully patched when you picked it up. If they give you
a hard time and you paid with a credit card, contest the charge with your
bank.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

============================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

DEAD[[Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195 ]]
 
C

chequer

PA Bear,
I have fixed my problem.
Method:
I downloaded IE 7 and saved it.
Using Add/Remove I uninstalled IE 7 that was on my PC, restarted my computer
then installed the saved IE 7.
I don’t know how the chap that reformatted my computer installed IE 7 but
apparently he couldn’t have done it properly.
Up to now I have no more trouble with the MS updates.
Thanks for your help
PA Bear,

--
chequer
When the game is over, the King and the pawn share the same box.


PA Bear said:
If you don't have the skills to try the fixes in
http://support.microsoft.com/kb/943144, you won't have the skills to do the
alternate fix I have in mind.

I'd recommend that you either take the machine back to the shop* or open one
or more free support incidents about KB941569 and KB950759. And I'd
recommend that you do so soon as I believe KB950759 will be superseded by a
new cumulative IE update very soon.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB941569).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

*Tell the shop that the machine was fully patched when you took it in and
you expected it to be fully patched when you picked it up. If they give you
a hard time and you paid with a credit card, contest the charge with your
bank.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

============================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

DEAD[[Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195 ]]


Robert,
Sorry for not replying to the thread
Unfortunately I have recently been diagnosed with prostate cancer and the
medication to control, is knocking me about a bit.
Fortunately with medication I am likely to die with it and not of it.
As to posting on the AumHa Forums I thought I might get a more simplified
reply on how to resolve my problem. I could get anywhere with the info you
sent
I eventually found a fix for KB951978 at the MS site and finally got this
update installed but now I get this:
Some updates could not be installed
The following updates were not installed:
Security Update for Windows XP with Windows Media Format Runtime 9.5 and
11
(KB941569)
Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

OK...
PA Bear,
I have fixed my problem.
Method:
I downloaded IE 7 and saved it.
Using Add/Remove I uninstalled IE 7 that was on my PC, restarted my
computer
then installed the saved IE 7.
I don’t know how the chap that reformatted my computer installed IE 7 but
apparently he couldn’t have done it properly.
Up to now I have no more trouble with the MS updates.
Thanks for your help
PA Bear,

If you don't have the skills to try the fixes in
http://support.microsoft.com/kb/943144, you won't have the skills to do
the
alternate fix I have in mind.

I'd recommend that you either take the machine back to the shop* or open
one or more free support incidents about KB941569 and KB950759. And I'd
recommend that you do so soon as I believe KB950759 will be superseded by
a
new cumulative IE update very soon.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB941569).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

*Tell the shop that the machine was fully patched when you took it in and
you expected it to be fully patched when you picked it up. If they give
you a hard time and you paid with a credit card, contest the charge with
your bank.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

============================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

DEAD[[Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195 ]]


Robert,
Sorry for not replying to the thread
Unfortunately I have recently been diagnosed with prostate cancer and
the
medication to control, is knocking me about a bit.
Fortunately with medication I am likely to die with it and not of it.
As to posting on the AumHa Forums I thought I might get a more
simplified
reply on how to resolve my problem. I could get anywhere with the info
you
sent
I eventually found a fix for KB951978 at the MS site and finally got
this
update installed but now I get this:
Some updates could not be installed
The following updates were not installed:
Security Update for Windows XP with Windows Media Format Runtime 9.5 and
11
(KB941569)
Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB950759)




Did you have to post the same quesion in AumHa Forums, chequer (and not
bother to reply to your thread)?
http://aumha.net/viewtopic.php?f=62&t=35092

If you can't figure out how to do Methods 1 and/or 2 in KB943144, see
http://aumha.net/viewtopic.php?f=62&t=33560

Or open a free support incident with MS PSS.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


chequer wrote:
I went to this page:http://support.microsoft.com/kb/943144 , as you
suggested, but I couldn't follow it. Maybe it's because I'm 80 or
just
stupid.
eg: Would I have to got to the MS update site, find these files &
install
them?
Would it be because I haven't go SP 3 installed?
All I want to know in laymen's term, is how I can resolve my issue.
Although I searched for an answer for my problem and looked at; How to
ask
a
question: http://support.microsoft.com/kb/555375, I could find no
solution

Another issue,
When I received the notification email re "Can't install 2 updates" ,
I
clicked on Read and rate the response and was taken to this page:
http://www.microsoft.com:80/wn3/aspx/notifauth.aspx?url=http://www.microsoft.com/communities/
newsgroups/en-us/default.aspx%3fdg%3dmicrosoft.public.windowsxp.general%26mid%3d28823767-
4321-4aed-b25b-149657d757f4
Although 'Done' appeared in the lower taskbar the page was blank
Is there something wrong witht the link?
I went to the General discussion siteand logged in to find the reply


See:

Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation http://support.microsoft.com/kb/943144


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


WindowsXP Pro SP2/ Office 2003
I have just had my computer reformatted, (Mother board problem)
Now whenever I click on the install updates icon in the systray ,
these
two updates won't install, (KB951978) & KB950759), instead I get
this
message in the Automatic Updates box;
Some updates cannot be installed ie:(KB951978) & (KB950759)
What should I do?
Click to expand...
Click to expand...
Click to expand...
 

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