Can't get to any Internet page//1 Trojan horse still

[Guest]

I've posted about this Dell 2400 (XP) before (Dec 9); I've been working on it
to remove viruses, adware, etc 'cuz it was loaded with junk and had no AV
program installed. I finally got Grisoft's AVG to load. When I first tried to
update the definitions, it started then popped up "Virus found!". I ran the
scan - it had 28 viruses (removed 27). When I tried to go online after that,
I could connect (dial-up), but I couldn't get to a page. A box popped up
saying the Internet connection failed. The address showed
"res:shdoclc.dll/dnserror.htm" on the Cannot find server page.How can I fix
this???
-- Also, the one remaining that couldn't be fixed (deleted) was a Trojan
horse - Downloader.VB.S. After searching on Symantec's website, I couldn'd
find a fix or reference to it. It was in the file
C:\WINDOWS\SYSTEM32\Cip9g.exe. Is this a valid file or just trash?? Is this
affecting the Internet? Please help!!
Barb Zakrzewski

 

[Carey Frisch [MVP]]

There is a very helpful virus removal newsgroup you may wish to post to:
news://msnews.microsoft.com/microsoft.public.security.virus

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Virus Removal Tools
http://securityresponse.symantec.com/avcenter/tools.list.html

Online Virus Removal Tutorials
http://www.symantec.com/techsupp/virusremoval/virusremoval_info_tutorial.html

3 Simple Steps to Insure the Security of Your PC
http://www.microsoft.com/athome/security/protect/default.aspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------------

:

| I've posted about this Dell 2400 (XP) before (Dec 9); I've been working on it
| to remove viruses, adware, etc 'cuz it was loaded with junk and had no AV
| program installed. I finally got Grisoft's AVG to load. When I first tried to
| update the definitions, it started then popped up "Virus found!". I ran the
| scan - it had 28 viruses (removed 27). When I tried to go online after that,
| I could connect (dial-up), but I couldn't get to a page. A box popped up
| saying the Internet connection failed. The address showed
| "res:shdoclc.dll/dnserror.htm" on the Cannot find server page.How can I fix
| this???
| -- Also, the one remaining that couldn't be fixed (deleted) was a Trojan
| horse - Downloader.VB.S. After searching on Symantec's website, I couldn'd
| find a fix or reference to it. It was in the file
| C:\WINDOWS\SYSTEM32\Cip9g.exe. Is this a valid file or just trash?? Is this
| affecting the Internet? Please help!!
| Barb Zakrzewski
| --
| Barb Zakrzewski

 

[Lanwench [MVP - Exchange]]

I've posted about this Dell 2400 (XP) before (Dec 9); I've been
working on it to remove viruses, adware, etc 'cuz it was loaded with
junk and had no AV program installed. I finally got Grisoft's AVG to
load. When I first tried to update the definitions, it started then
popped up "Virus found!". I ran the scan - it had 28 viruses
(removed 27). When I tried to go online after that, I could connect
(dial-up), but I couldn't get to a page. A box popped up saying the
Internet connection failed. The address showed
"res:shdoclc.dll/dnserror.htm" on the Cannot find server page.How can
I fix this??? -- Also, the one remaining that couldn't be fixed
(deleted) was a Trojan horse - Downloader.VB.S. After searching on
Symantec's website, I couldn'd find a fix or reference to it. It was
in the file C:\WINDOWS\SYSTEM32\Cip9g.exe. Is this a valid file or
just trash?? Is this affecting the Internet? Please help!!
Barb Zakrzewski

Replied in m.p.windowsxp.general. Please don't multipost - if you need to
post to multiple groups, it's best to crosspost instead, by posting a single
message to a handful of relevant groups (separate the NG names with commas)
so that everyone can follow the thread. This makes it easier for everyone,
including you.