can't get media videos to paly

[Guest]

when i go to the msn home website and try to watch the videos on there, i get
an error and it shuts down the whole explorer,why is this happening, i used
to be able to watch them, but i did my window's updates a while back and
havn't been able to watch them since,any one with a solution please email me
at (e-mail address removed)..... thanks

 

[Mary Sauer]

Empty your Internet cache, in Internet Explorer, tools, Internet options, delete
files.

 

[Guest]

sorry mary,i really do appreciate the assist..... but..... it didn't work.
any more ideas? it would be appreciated.thanks