Can't get DVD drive to read DVDs! (GIGABYTE)

[sanchosser]

I installed a new CD/DVD combo drive, but unfortunately we can't get
DVDs (movies or data) to read!

It DOES read CDs -- I installed all the Nero and PowerDVD software that
came with the new drive, then followed all the instructions to make
sure we have the latest driver and software updates (Windows is also up
to date).

I also used a Windows tool to check that we had a codec(?) installed.

It's GIGABYTE drive.

Many thanks!

 

[Detlev Dreyer]

I installed a new CD/DVD combo drive, but unfortunately we can't get
DVDs (movies or data) to read!

Any error messages?
"How to Troubleshoot CD-ROM or DVD-ROM Read Issues"
http://support.microsoft.com/kb/218617/en-us

"You Cannot View the Files on a Disc After You Replace a CD-R or CD-RW
Drive with a DVD or CD-ROM Drive"
http://support.microsoft.com/kb/311455/en-us

 

[Frank Saunders, MS-MVP OE]

I installed a new CD/DVD combo drive, but unfortunately we can't get
DVDs (movies or data) to read!

It DOES read CDs -- I installed all the Nero and PowerDVD software
that came with the new drive, then followed all the instructions to
make sure we have the latest driver and software updates (Windows is
also up to date).

I also used a Windows tool to check that we had a codec(?) installed.

It's GIGABYTE drive.

Many thanks!

Didn't the drive come with a software CD?
WinXP doesn't have any native ability to read DVDs.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
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http://defendingyourmachine.blogspot.com/

 

[sanchosser]

Thanks for that -- we have no error messages. The drive is doing
something when a DVD is inserted (the light blinks), but nothing else!

 

[Detlev Dreyer]

Thanks for that -- we have no error messages. The drive is doing
something when a DVD is inserted (the light blinks), but nothing else!

No error messages when trying to access a (data) DVD via Explorer?
The posted MSKB articles didn't help either?

 

[Rock]

I installed a new CD/DVD combo drive, but unfortunately we can't get
DVDs (movies or data) to read!

It DOES read CDs -- I installed all the Nero and PowerDVD software that
came with the new drive, then followed all the instructions to make
sure we have the latest driver and software updates (Windows is also up
to date).

I also used a Windows tool to check that we had a codec(?) installed.

It's GIGABYTE drive.

Many thanks!

Is it also a DVD burner? If so will it burn DVDs (with 3rd party
software). Maybe the DVD hardware is bunged up.

 

[sanchosser]

It is a DVD burner.

 

[sanchosser]

Still no luck, unfortunately. (The drive is also a burner).

 

[sanchosser]

Should have siad -- it's meant to be a burner.

 

[Rock]

Should have siad -- it's meant to be a burner.

What software are you using to burn DVDs? XP can't do this natively.