Can't find Windows Components in Add/Remove Programs

M

MaryL

Help! I have used various versions of Norton for many years, with none of
the problems others have encountered. However, I recently uninstalled
Norton SystemWorks 2003 and then installed Norton SystemWorks Premier 2005.
I bought the Premier version because I used Ghost in 2003 and I wanted the
updated 9.0 version. There's where my problems are! When I attempt to run
Ghost, I get a "Catastrophic Failure" message. A search of the Symantec
Knowledge Base says that the solution is to reinstall COM+. I have
attempted to follow Symantec's instructions to reinstall COM+ several times.
Each time, I first set a restore point, then went back to my previous
restore point when I encountered the following problems:
(1) Item #12 on Symantec's list of instructions says to go to the command
prompt, and type the following, pressing Enter after each line:
CD %WINDIR%
RMDIR /S REGISTRATION
Back to my notes: the first line (windir) indicates a failure (sorry...I
did not write down the exact words).
The second line (registration) indicates that the file does not exist.
(2) Item #18 says to go to Add/Remove Programs in Congrol Panel and click on
Add/Remove Windows Components.
However, the *only* reference to Windows in Add/Remove Programs shows
Windows Service Pack 2. I have been afraid to proceed beyond this point
because of (a) my problems with the error messages in #1 above and (b) I
haven not had any problems with Service Pack 2, and the Symantec message
does not indicate if this is what they mean by "components." In addition,
Symantec does *not say how* to go forward -- it just says "proceed with
reinstallation." Will this part become obvious if I select Service Pack 2
for uninstall? I certainly don't want to uninstall all of the service pack.

Can anyone help? This is really frustrating. My only purpose in buying the
Premier version was to get Ghost, and I have not found any way to actually
contact Symantec for these questions.

I am using a Compaq Presario 8000 computer with WIN XP-Home Edition.

Thanks for any help.
MaryL
 
M

MaryL

Frank Saunders said:
Look in the left hand column of Add/Remove Programs and you should see an
icon labelsedlabeled Add/Remove Windows Components.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
Click to expand...

Ah, thanks...and how stupid am I!!! I looked at that view many times, but
all I saw was the list of individual entries.

What about the odd results when I entered the required information at the
command prompt? Do you have any ideas about that?
The entries were:
CD %WINDIR%
RMDIR /S REGISTRATION
The first line appeared to fail, and the second line resulted in a message
that says the directory does not exist.

MaryL
 
M

MaryL

Thanks for the help. Now I have another problem. I finally got acceptance
at the command prompt of CD %windir%. However, the next line that Symantec
lists is RMDIR / REGISTRATION. This entry now returns a message of "access
is denied." Can you provide any help on how to get past that? I am the
only user of this computer, and I am the administrator. Is there some other
type of log-in or setting I need? I am using Win XP-Home Edition.

Thanks,
MaryL
 
M

MaryL

No, actually I meant rmdir /s registration. Sorry, I forgot the /s in my
last message. The problem is that I received the error message of "access
is denied" when I entered this information at the command prompt. I did a
google search, and there are numerous references to this message.
Unfortunately, there were also numerous soltuions listed -- and I don't want
to create still more problems by just attacking this without knowing
anything about it.

So, does anyone have any specific knowledge of "access is denied" and what
to do about it?

Thanks,
MaryL
 
M

MaryL

It does look that way. However, here is a link to the "solution" I found in
the Symantec Knowledge Base. Each attempt to open Norton Ghost 9.0 results
in an error message of "catastrophic failure" (just as described in their
knowledge base). Item #12 under the instructions for reinstalling COM+ is
where I run into the "access denied" problem.
http://service1.symantec.com/SUPPOR... Ghost&ver=9.0&src=sg&pcode=ghost&svy=&csm=no

-or- for the short version of that URL: http://tinyurl.com/4szue

Thanks very much for the help. I really do appreciate it.

MaryL
 
T

Torgeir Bakken \(MVP\)

MaryL said:
It does look that way. However, here is a link to the "solution" I found in
the Symantec Knowledge Base. Each attempt to open Norton Ghost 9.0 results
in an error message of "catastrophic failure" (just as described in their
knowledge base). Item #12 under the instructions for reinstalling COM+ is
where I run into the "access denied" problem.
http://service1.symantec.com/SUPPOR... Ghost&ver=9.0&src=sg&pcode=ghost&svy=&csm=no
Click to expand...
Hi

Boot into Safe mode and see if that helps.
 

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