Can't Fax to Contacts Unless An E-Mail Address Is Defined


R

rpaque

Hello,

I'm at a company using a network fax machine, a Canon ir2020 using
Outlook as the contact manager.

Everyone else in the company using Outlook 2003, has no issues in
sending faxes to anybody in their contacts.

I was given a brand new computer, complete with Outlook 2007...

I can no longer send faxes to anybody unless they have an e-mail
address defined in their contact card. I have verified this by
comparing MANY cards... the only difference between a faxable contact
and a nonfaxable contact is the lack of an e-mail address.

Does anybody have any suggestions to remedy this?

Thanks!
 
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R

Russ Valentine [MVP-Outlook]

You are using a third party product that happens to include integration with
Outlook as one of its features. They alone are responsible for supporting
that integration. It appears to me they have not updated their product to
work with Outlook 2007. This is not an Outlook issue. What did Canon say
when you asked them how to integrate with Outlook 2007?
Integration with Microsoft Fax products did not change in Outlook 2007. It
does not require that a fax recipient also have an email address.
 
R

Russ Valentine [MVP-Outlook]

That's important new information. There is an excellent chance that is the
problem. Importing has never been the correct way to transfer Outlook data.
Doing so is a frequent cause of corruption of electronic addresses and other
information loss.
Always use the supported method for data transfer: Copy the Outlook data
file and open it in the new installation. Nothing else works.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
 
R

Russ Valentine [MVP-Outlook]

You're the one who said you imported these Contacts from Outlook 2003 to
Outlook 2007. If that is not the case, why did you say that?
 
R

Russ Valentine [MVP-Outlook]

By local folder, do you mean a PST file or a Contacts Folder in an Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt and
must be recreated from scratch before things will work correctly.
 
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R

rpaque

By local folder, do you mean a PST file or a Contacts Folder in an Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt and
must be recreated from scratch before things will work correctly.
.
.
It is a Contacts folder in a mailbox that is accessible from every
Outlook user in the Exchange.
 
R

Russ Valentine [MVP-Outlook]

Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not Import.
2. Make sure their fax addresses are resolved after you make the transfer.
--
Russ Valentine
[MVP-Outlook]
By local folder, do you mean a PST file or a Contacts Folder in an
Exchange
mailbox?
Another thing to keep in mind is that if this was not a clean install of
Outlook 2007 and was an upgrade, your current Outlook profile is corrupt
and
must be recreated from scratch before things will work correctly.
..
..
It is a Contacts folder in a mailbox that is accessible from every
Outlook user in the Exchange.
 
R

Ryan P

Russ Valentine said:
Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not Import.
2. Make sure their fax addresses are resolved after you make the transfer.
Thanks.

I copied and pasted contacts per your suggestion, with the same results.

I also created new cards in a new contact folder (in Outlook 2007) and had
the same results. I had to put in a fake email address in order to print to
fax.

Thanks for your suggestions!
 
R

Russ Valentine [MVP-Outlook]

Behavior cannot be replicated with supported software.
 
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R

Ryan P

Just as a follow up...

With nothing to lose, I did a complete uninstall of hte XP fax drivers, and
installed the Vista drivers. That seems to have taken care of the issue.
All fax numbers appear as they should regardless of their e-mail status.

Thanks again for your comments and suggestions.

Ryan

Russ Valentine said:
Behavior cannot be replicated with supported software.
--
Russ Valentine
[MVP-Outlook]
Ryan P said:
Thanks.

I copied and pasted contacts per your suggestion, with the same results.

I also created new cards in a new contact folder (in Outlook 2007) and
had the same results. I had to put in a fake email address in order to
print to fax.

Thanks for your suggestions!
 
R

Russ Valentine [MVP-Outlook]

I'm not following. I don't understand how you could have had both XP Fax
drivers and Vista Fax drivers on the same partition.
--
Russ Valentine
[MVP-Outlook]
Ryan P said:
Just as a follow up...

With nothing to lose, I did a complete uninstall of hte XP fax drivers,
and installed the Vista drivers. That seems to have taken care of the
issue. All fax numbers appear as they should regardless of their e-mail
status.

Thanks again for your comments and suggestions.

Ryan

Russ Valentine said:
Behavior cannot be replicated with supported software.
--
Russ Valentine
[MVP-Outlook]
Ryan P said:
Two more things to check, then:
1. Be sure you transfer these Contacts using Copy and Paste, not
Import.
2. Make sure their fax addresses are resolved after you make the
transfer.

Thanks.

I copied and pasted contacts per your suggestion, with the same results.

I also created new cards in a new contact folder (in Outlook 2007) and
had the same results. I had to put in a fake email address in order to
print to fax.

Thanks for your suggestions!
 
R

Ryan P

Russ Valentine said:
I'm not following. I don't understand how you could have had both XP Fax
drivers and Vista Fax drivers on the same partition.
..
..
I'm referring to the fax drivers from Canon, not from Microsoft. I
downloaded the Vista drivers from Canon for the ir2020 and uninstalled the
existing XP drivers. It may have been a unified driver package which
contained driver updates for XP as well, but it wasn't described that way on
the website. Problems with Outlook 2007 weren't even mentioned.

The windows fax software itself wasn't touched unless Canon's drivers
replaced something behind the scenes.
 
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R

Russ Valentine [MVP-Outlook]

Aha. That explains everything. Thanks for the follow up and for confirming
my suspicion.
 

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