Can't delete or move messages from Inbox (Outlook 2007)

[Mark Hilton]

I regularly find that when deleting, moving (or reading) a message from the
Outlook 2007 Inbox, the message remains listed (or bolded as unread).
If I exit and restart Outlook, the Inbox display is resfreshed and the
messages are no longer displayed or are displayed as read (as appropriate).
Any thoughts?

 

[Milly Staples [MVP - Outlook]]

Has Outlook always behaved this way? If not, when did it start and what
environmental changes happened just before then?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Mark Hilton asked:

| I regularly find that when deleting, moving (or reading) a message
| from the Outlook 2007 Inbox, the message remains listed (or bolded as
| unread).
| If I exit and restart Outlook, the Inbox display is resfreshed and the
| messages are no longer displayed or are displayed as read (as
| appropriate). Any thoughts?

 

[Roady [MVP]]

Which mail account type are you using?
Have you scanned your pst-file for errors already?
Se http://www.msoutlook.info/question/77

 

[Mark Hilton]

Hi Milly,

I started using Outlook 2007 a few months ago as part of our company's trial
of Office 2007. The problem did not occure in Outlook 2003, but started a few
days into using 2007.

Regards

Mark

 

[Mark Hilton]

Hi Roady,

I am using a Microsoft Exchange Server account.

Thanks. No, had not scaned. I just ran SCANPST on C:\Documents and
Settings\...\Local Settings\Application Data\Microsoft\Outlook\outlook.ost. I
claimed to find and fix some errors. I guess I'll see what happens over the
next few days.
I am assuming that outlook.ost represents my inbox. I don't have any
problems with my PST files/folders.

 

[Brian Tillman [MVP - Outlook]]

Thanks. No, had not scaned. I just ran SCANPST on C:\Documents and
Settings\...\Local Settings\Application Data\Microsoft\Outlook\outlook.ost.

There should be a separate SCANOST program. I'm not sure SCANPST should be
used on an OST. In fact, I don't think either are needed. With Outlook
closed, just delete the OST and let Outlook rebuild it.