Can't Create File

[Guest]

Some users of Outlook 2003 are getting the error message
"Can't Create File: page001.tiff Right Click the folder you want to create
the file in, and then click Properties on the Shortcut menu to check your
permissions for the folder"
This occurs occasionally on attachments sent from a fax to email service
I have seen some solutions about changing the path to the temporary folder
in the registry and this works for a while but then the problem re-occurs.
It doesn't happen on every fax message, and the users can open a different
fax (with the same attachment name) and then go back and is able to open the
"dodgy" one.
If I look in the temporary folder there are quite a number of Page001.tiff
files e.g. Page001(2).tiff Page001(3).tiff which I would expect as every fax
message that is emailed has the same file names for the attachments. COuld
it be that once it gets to Page001(99).tiff it says "that's enough"
Any Ideas anyone?

 

[Roady [MVP]]

Yep, clear the temp folder.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

 

[Guest]

Hi Roady,
Thanks for that, the only issue is that we have an enterprise fo a few
hundred users and we are in the process of upgrading to Outlook 2003. I want
to find a solution that doesn't involve too mush administrative effort. I
can't ask the users to clear the temp folder, if for no other reason than
that it is hidden by default. To clear it myself each time will be a pain.
Any other thought?
Thanks
Ian

Yep, clear the temp folder.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

Some users of Outlook 2003 are getting the error message
"Can't Create File: page001.tiff Right Click the folder you want to create
the file in, and then click Properties on the Shortcut menu to check your
permissions for the folder"
This occurs occasionally on attachments sent from a fax to email service
I have seen some solutions about changing the path to the temporary folder
in the registry and this works for a while but then the problem re-occurs.
It doesn't happen on every fax message, and the users can open a different
fax (with the same attachment name) and then go back and is able to open
the
"dodgy" one.
If I look in the temporary folder there are quite a number of Page001.tiff
files e.g. Page001(2).tiff Page001(3).tiff which I would expect as every
fax
message that is emailed has the same file names for the attachments.
COuld
it be that once it gets to Page001(99).tiff it says "that's enough"
Any Ideas anyone?

 

[Roady [MVP]]

I'm working on a tool for this but it's still in BETA. It requires the .NET
Framework 1.1 in order to work.
http://www.howto-outlook.com/downloads/outlooktools.zip

Tell me what you think (you can PM me for that).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

Hi Roady,
Thanks for that, the only issue is that we have an enterprise fo a few
hundred users and we are in the process of upgrading to Outlook 2003. I
want
to find a solution that doesn't involve too mush administrative effort.
I
can't ask the users to clear the temp folder, if for no other reason than
that it is hidden by default. To clear it myself each time will be a
pain.
Any other thought?
Thanks
Ian

Yep, clear the temp folder.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
message

Some users of Outlook 2003 are getting the error message
"Can't Create File: page001.tiff Right Click the folder you want to
create
the file in, and then click Properties on the Shortcut menu to check
your
permissions for the folder"
This occurs occasionally on attachments sent from a fax to email
service
I have seen some solutions about changing the path to the temporary
folder
in the registry and this works for a while but then the problem
re-occurs.
It doesn't happen on every fax message, and the users can open a
different
fax (with the same attachment name) and then go back and is able to
open
the
"dodgy" one.
If I look in the temporary folder there are quite a number of
Page001.tiff
files e.g. Page001(2).tiff Page001(3).tiff which I would expect as
every
fax
message that is emailed has the same file names for the attachments.
COuld
it be that once it gets to Page001(99).tiff it says "that's enough"
Any Ideas anyone?

 

[Paul Monaghan via OfficeKB.com]

Ian,

I am experiencing the same problems and have found the following solution
works. Firstly the cause of the problem is the that some recent secuity
updates prevent folders being created in the default temporary folder that
outlook uses when opening attchments.

Usually
C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet
Files\OLK#\ (where # is a random number)

The solution is to change the folder location to somewhere where folders
can be created. This is controlled by the following registry key.
\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

If using Office XP then it will be 10.0 rather than 11.0

You need to change the value of OutlookSecureTempFolder to the folder you
choose (C:\Windows\Temp or C:\documents and settings\%username%\local
settings\temp)

The obvious problem is how do you roll this out to 200 clients. My thoughts
where either create a group policy template or export the key to a .reg
file and then use regedit /s to deploy it through the login script.


Hope that helps
Cheers
Paul