Can't create a New Folder in Outlook

[John]

Hello:

On one workstation here on our network (which has Outlook
2000), one workstation cannot create a new folder in her
Inbox. When she tries, she gets the error
message "Outlook can't read the registry info".

What can I do to eliminate this issue?

The funny thing is that I did a search on her C drive in
Windows Explorer and did not even see a .pst file to
backup!

Now, if I run the repair option from the Office CD, would
that wipe out her e-mails and stuff? I don't want to do
that.

Thanks, in advance, for any help that you can give.

John

 

[Jocelyn Fiorello [MVP - Outlook]]

If the workstation is running Windows 2000 or XP, the .PST file is likely
stored in a hidden folder, so you'd have to search hidden folders to find
any .PST files. Once you find it, make a backup just in case, then run the
repair utility. (Repair shouldn't touch her data, but it never hurts to
have a good, recent backup.)

--
Jocelyn Fiorello
MVP - Outlook

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