Account lockout

[Per Hagstrom]

We have a person using Outlook 2003 on a workstation (WinXP Pro) and joined
to the domain. It seems like every time she opens Outlook, her account
becomes locked out, and the popup comes up where Outlook is asking her for
username/password, instead of just letting her right in.
I've checked the box is unchecked in the Outlook Account settings for not
prompting for password every time. I end up having her open Outlook, wait to
enter username and password until I have unlocked her account in AD.

Does anyone have any idea on what might be going on here?
She did say this started a week ago when she changed her password... so did
Outlook somehow cache the old password and if so, how do I clear the cache?

TIA!!

/ Per

 

[Vanguard]

in message

We have a person using Outlook 2003 on a workstation (WinXP Pro) and
joined to the domain. It seems like every time she opens Outlook, her
account becomes locked out, and the popup comes up where Outlook is
asking her for username/password, instead of just letting her right
in.
I've checked the box is unchecked in the Outlook Account settings for
not prompting for password every time. I end up having her open
Outlook, wait to enter username and password until I have unlocked her
account in AD.

Does anyone have any idea on what might be going on here?
She did say this started a week ago when she changed her password...
so did Outlook somehow cache the old password and if so, how do I
clear the cache?

Have you checked the logs to note the IP address of whomever attempts to
log into her account? Sounds like someone was hacking into her account,
she changed the password, and now the hacker keeps trying which ends up
locking her out, too. You'll have to check the logins to see where they
are coming from. Exchange is discussed in a different newsgroup.

 

[Per Hagstrom]

Vanguard,

It's coming from her own workstation, and it always happens exactly when she
opens Outlook, I have already determined that. Since that is the case I
believe it's an Outlook issue, and it would belong in this newsgroup? Sounds
to me like the password change is in some kind of "syncing" issue, where
Outlook isn't picking up on the change and it still tries to use the old
password?

Thanks!

/ Per

 

[Vanguard]

in message

It's coming from her own workstation, and it always happens exactly
when she opens Outlook, I have already determined that. Since that is
the case I believe it's an Outlook issue, and it would belong in this
newsgroup? Sounds to me like the password change is in some kind of
"syncing" issue, where Outlook isn't picking up on the change and it
still tries to use the old password?

So the issue may not really be that her account is locked out but
instead that the wrong login credentials are presented to the mail
server. Outlook has a problem in that it can forget the login
credentials or they become corrupted. To resolve this, I usually go
Microsoft's support knowledgebase at http://support.microsoft.com, use
the advanced search so I can select the product (Outlook, but the
version might help reduce the results count), and search on "remember
password". My guess is that is has to do with the "Protected Storage
System Provider" registry key (KB #290684).

 

[Per Hagstrom]

in message



So the issue may not really be that her account is locked out but instead
that the wrong login credentials are presented to the mail server.
Outlook has a problem in that it can forget the login credentials or they
become corrupted. To resolve this, I usually go Microsoft's support
knowledgebase at http://support.microsoft.com, use the advanced search so
I can select the product (Outlook, but the version might help reduce the
results count), and search on "remember password". My guess is that is
has to do with the "Protected Storage System Provider" registry key (KB
#290684).

Which is what I was trying to say, Outlook is somehow using the old
credentials, locking the account out.
OK, sounds like Outlook has known problems with this then, I will check the
KB you provided.

Thanks!

/ Per