Can't connect to the internet

[Nocturnal]

After removing multiple viruses and spyware entries I'm not able to get a
client's computer on the internet. I can however get online after 1.
removing the winsock and winsock2 entires in the registry, rebooting then
re-installing TCP/IP protocol then rebooting once more. However, after this
one reboot it will not work anymore. I can ipconfig /all and I do get a
normal IP address. I cannot ping any sites like www.yahoo.com. I can ping
by IP address.

When I go into MSCONFIG I do see something that has to do with Norton. I
was reading about how un-installing Norton can cause this problem however I
don't think this is the case but nevertheless I will check on it tomorrow.

Other than that, can anyone tell me what else I might try to get this
client's internet connection going?

The computer is running WinXP Home with SP2 installed. Client does have
McAffee anti-virus with McAffee's firewall and all this other McAffee stuff.

Please advise.

 

[Guest]

Do a ipconfig /all and post the IP, subnetmask and dns here. Seems like the
dns is having some problem. BTW, are you using any router and is there any
firewall install?

 

[Nocturnal]

Well there is a router however each and every other computer connected
connects to the internet fine. There is a McAffee firewall which is apart
of the McAffee suite. I did disable the entire firewall and still no luck.