I am writing this letter to ALL Wireless Router manufacturers.
I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, count
them, all of seven little years) old. I have visited the Linksys website
numerous times trying to set up the WEP/WPA security on that wireless router
(as all responsible wireless router owners should!). I found that there are
no links to any wireless router setting websites that are congruent with the
screen shots from Linksys' own self help technical support site. I have had
to call Linksys several times to resolve this issue only to be placed on hold
for lengthy times (sometimes my call was dropped and I had to start over ....
how sad for such a large company to have such poorly trained phone
receptionists!), then be transferred (see previous comment about the phone
receptionists) to a supposed supervisor, only to finally be transferred to
someone who tells me that the warranty has expired and wants me to pay $40.00
for the technical support to do the right thing that I want and need to do.
First, the device works fine (as evidenced by this e-mail that you have
just received)!
Second, why should I have to pay for doing the right thing?
Third, if I am going to be EXTORTED into buying a new wireless router so
that I can do the right thing and set up an encryption key for a secure
network, what on Gods' Green Earth makes anyone think that I would CHOOSE to
buy another Linksys product when ALL that I have ever received from them is a
functional wireless router (yes, even after seven whole years) and the
crappiest Customer Service/Technical Support I have ever had the displeasure
to encounter!
I shall copy this letter and try to find as many Chat Rooms as possible in
order to spread the word of ALL that I have gone through with the Chain of
Command at the Linksys phone center, well above and beyond what any
reasonable person should expect to go through, and still have NO RELIEF
concerning my singular issue with their product and its capabilities that I
SHOULD be able to enjoy as the owner of said product! What has happend to
"The Customer Is Always Right" Customer Service mantra (I can't say "In
America" because the call was handled in India)? Is the Customer, the ones
that makes the company what it is through the purchase of products, so
worthless to the company that they can just be treated with abject contempt
and scorn? Is the Customer to thus be trampled underfoot? Are we paying to
be so abused? I, for one (yes, one, the beginning of all), shall NOT be
treated in such manner, and CERTAINLY shall NOT PAY to be treated as such!
In this world of expanding technologies, it shall be those with the
GREATEST Customer Appeal that shall continue to be found worthwile in the
publics' eyes (and pocketbooks) and shall grow to meet the demands of a
growing world - ESPECIALLY in the Electronics Department!
It is now my strongest desire that the Linksys Corporation suffers
irreparable damage and goes out of business for their Crappy Customer
Service! I can only hope that I reach enough people around the world to bring
this desire true!
smlunatick said:
On Sep 3, 4:42 pm, John Wunderlich <
[email protected]> wrote:
m:
I cloned the MAC address so it has the same MAC as the computer's
network card. I also power cycled the modem, and finally unplugged
the linux box, set the XP box's address to match that of the Linux
box (along with pointing the gateway to the router's LAN side
address 192.168.1.1) but still no go.
I really appreciate the help guys, but I am ready to throw this
damn computer out the window at this point ... :-(
Strange symptoms!
From what I've read, I'm more inclined to think that it is a router
problem than a computer problem. Have you tried connecting another
computer to your internal network in place of the one you're having
problems with?
Yup, took the working Linux computer and connected it to the same port
Have you tried connecting your computer to a friend's
It's kind of a big desktop -- I think I'll save lugging it to a
friend's as a really
really last step, but I'm getting desperate :-(
Have you tried downloading and installing the latest firmware upgrade
to your router fromLinksys? According to the website, the latest
version is 4.9.8101 dated 5/14/2008
You're thinking of v1 -- I have the 160N v2 -- there are no firmware
updates
as of this date for this version.
In the Advanced Routing router configuration section, NAT should be
enabled... Have you try resetting to Factory Defaults on the router
(located on the Advanced / Administration settings page)?
Try unplugging from the wall (removing power) from all equipment
(modem, router) and disconnect all devices from the router except the
modem (the Modem is plugged into the WAN/Internet port, I hope). Then
plug in the modem first, wait half a minute, then the router, then try
plugging in your computer (only) into the router.
HTH,
John- Hide quoted text -
- Show quoted text -- Hide quoted text -
Since I've only had the router for a week, I decided that I was
through. I went and got a D-Link N Router and surprise, surprise it
connected with no problem. Thanks anyways guys -- pretty sure
something was buggy about the Linksys but the support people didn't
want to admit it. Anyways I'm happily surfing now.
Thanks again -- I love usenet!!!
Any products can have some "lemons" pass during the production run.
