Cant boot into SafeMode

[frankg]

After updating XP pro on friday to service pack 2 ,we cant boot into
windows. Windows provides 'an apology' and a few options such as booting
into Safe mode but the sceen is black with safe mode in the corners but no
Start button to enable getting us to System Restore or any other recovery
tools. Can someone help guide out of this mess
thanks

 

[Rock]

After updating XP pro on friday to service pack 2 ,we cant boot into
windows. Windows provides 'an apology' and a few options such as booting
into Safe mode but the sceen is black with safe mode in the corners but no
Start button to enable getting us to System Restore or any other recovery
tools. Can someone help guide out of this mess
thanks

How to use the Automatic Recovery feature to recover your computer if
the Windows XP Service Pack 2 Setup program is not completed successfully
http://support.microsoft.com/?id=875355

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/?id=875350

Installing Service Packs
http://www3.telus.net/dandemar/xpsp2.htm
http://www3.telus.net/dandemar/spackins.htm

Pre-Install, Install, Cleaning Up Afterwards
http://forum.aumha.org/viewforum.php?f=45

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Get the Latest Updates and Information from Your PC Manufacturer Before
Installing Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/?id=837783

Free Technical Support for SP2
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN

 

[frankg]

Thanks. We have some reading & work to do

 

[Rock]

Thanks. We have some reading & work to do

You're welcome and good luck. Make sure you have a complete backup
before you do such a major upgrade.

 

[frankg]

You're welcome and good luck. Make sure you have a complete backup
before you do such a major upgrade.

No luck - cant get to the command prompt or repair option on the xp cd. The
cd cant be read. Tried inserting it prior to starting and also after.

 

[Rock]

frankg wrote:

No luck - cant get to the command prompt or repair option on the xp cd. The
cd cant be read. Tried inserting it prior to starting and also after.

You have gone into the BIOS and set the order of boot devices so that
the CD is the first boot device, then inserted the CD and rebooted the
computer?

Will that CD boot in another computer? Is it a Windows installation CD
and not a recovery CD?