T
thomas
I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300
notebook. While I was online, AVG popped up to inform me that it had
detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not paying
attention to its name.) I selected sending the infected file to AVG's VAULT.
A second message informed me that removing a system file might cause my
computer to not operate properly. I confirmed that I wanted the infected
file sent to the vault. Then another message appeared (that I have never
seen before) telling me that the vault was full. (It had not had much in it,
the last time I looked.) The computer locked up at that point. (The cursor
moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, so I
attempted a hard reboot. Upon turning the computer back on, a blue screen
appeared saying, " A problem has been detected and Windows has been shut
down to prevent damage to your computer..." The message ends with:
STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000)
I booted into the Windows Advanced Options Menu and selected Safe Mode. I
selected Windows XP Home Edition (the only option) and pressed Enter. A
black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and
returned to the original blue screen described above. I tried other options
in the Windows Advanced Options Menu (including Safe Mode with Command
Prompt) with the same result.
I am guessing that there might be something that I can download that can be
used on a CD to boot the computer at least into DOS. (No such CD came with
my computer.)
Thanks for any thoughts.
notebook. While I was online, AVG popped up to inform me that it had
detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not paying
attention to its name.) I selected sending the infected file to AVG's VAULT.
A second message informed me that removing a system file might cause my
computer to not operate properly. I confirmed that I wanted the infected
file sent to the vault. Then another message appeared (that I have never
seen before) telling me that the vault was full. (It had not had much in it,
the last time I looked.) The computer locked up at that point. (The cursor
moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, so I
attempted a hard reboot. Upon turning the computer back on, a blue screen
appeared saying, " A problem has been detected and Windows has been shut
down to prevent damage to your computer..." The message ends with:
STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000)
I booted into the Windows Advanced Options Menu and selected Safe Mode. I
selected Windows XP Home Edition (the only option) and pressed Enter. A
black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and
returned to the original blue screen described above. I tried other options
in the Windows Advanced Options Menu (including Safe Mode with Command
Prompt) with the same result.
I am guessing that there might be something that I can download that can be
used on a CD to boot the computer at least into DOS. (No such CD came with
my computer.)
Thanks for any thoughts.