can't access microsoft sites!

[.]

I can ping microsoft.com and have it resolve to 207.46.250.119 but i
cannot for the life of me browse to it by IE6 or another browser. I
thought it might be something tricky to do with my firewall so i am now
just using the windows one, to no effect. The weird thing is, if i boot
off another operating system from CD, i can go there!

I have scanned my computer with assorted spyware/virus checkers
(nothing), even tried online ones just in case. Yes, i have a license.
Windows update seems to work ok by itself (it's set to automatic) but i
wanted to have a look at ie7 and i heard a rumour windows update should
have installed it.

My browser internet options are all set to 'default', i have no proxy, I
cleared cache/cookies/etc. Nada! IE6 is obviously trying to get to the
right IP address (i can see it at the bottom)but i just get "page cannot
be displayed". Should i be able to ping that URL or is it set not to reply?

I'd rather not reinstall except as a last resort. In any case i might be
looking at getting vista when it launches whereupon i would be very
surprised if i get this again. I think it might be something subtle.

I've done quite a few searches but most of the answers seem to revolve
around trying to get around windows genuine advantage, which is
irrelevant because a) as i said i actually have a legit product b)
windows update seems to be working!

Help! This is driving me bananas!!!

Signed,

Frustrated.

 

[Claymore]

Hi,

First thing I would check - in case it's a remnant of a virus - is your
HOSTS file.
It's located in C:\Windows\System32\drivers\etc
The file is named HOSTS - just like that.
Open it in Notepad.
A basic unchanged HOSTS file looks like this:

------------------------------------------------------------------------

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

 

[.]

Hi,

First thing I would check - in case it's a remnant of a virus - is your
HOSTS file.
It's located in C:\Windows\System32\drivers\etc
The file is named HOSTS - just like that.
Open it in Notepad.
A basic unchanged HOSTS file looks like this:

------------------------------------------------------------------------

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

--------------------------------------------------------------------------------

The # lines are just "Remark" lines are are just for information.
Look down at the bottom for any other lines that may be redirecting you
away from the Microsoft site.

_________________________________________________________
This is mine.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

 

[.]

Hi,

First thing I would check - in case it's a remnant of a virus - is your
HOSTS file.
It's located in C:\Windows\System32\drivers\etc
The file is named HOSTS - just like that.
Open it in Notepad.
A basic unchanged HOSTS file looks like this:

------------------------------------------------------------------------

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

--------------------------------------------------------------------------------

The # lines are just "Remark" lines are are just for information.
Look down at the bottom for any other lines that may be redirecting you
away from the Microsoft site.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

 

[.]

Hi,

First thing I would check - in case it's a remnant of a virus - is your
HOSTS file.
It's located in C:\Windows\System32\drivers\etc
The file is named HOSTS - just like that.
Open it in Notepad.
A basic unchanged HOSTS file looks like this:

------------------------------------------------------------------------

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

--------------------------------------------------------------------------------

The # lines are just "Remark" lines are are just for information.
Look down at the bottom for any other lines that may be redirecting you
away from the Microsoft site.

My fire appears to be indentical?

 

[DatabaseBen]

try safebooting with networking option
and see what you can access on the net.. then let us know..

 

[Claymore]

Can you reach the site by double-clicking on this file:

C:\Windows\System32\wupdmgr.exe

 

[Guest]

I can ping microsoft.com and have it resolve to 207.46.250.119 but i
cannot for the life of me browse to it by IE6 or another browser. I
thought it might be something tricky to do with my firewall so i am now
just using the windows one, to no effect. The weird thing is, if i boot
off another operating system from CD, i can go there!

I have scanned my computer with assorted spyware/virus checkers
(nothing), even tried online ones just in case. Yes, i have a license.
Windows update seems to work ok by itself (it's set to automatic) but i
wanted to have a look at ie7 and i heard a rumour windows update should
have installed it.

My browser internet options are all set to 'default', i have no proxy, I
cleared cache/cookies/etc. Nada! IE6 is obviously trying to get to the
right IP address (i can see it at the bottom)but i just get "page cannot
be displayed". Should i be able to ping that URL or is it set not to reply?

I'd rather not reinstall except as a last resort. In any case i might be
looking at getting vista when it launches whereupon i would be very
surprised if i get this again. I think it might be something subtle.

I've done quite a few searches but most of the answers seem to revolve
around trying to get around windows genuine advantage, which is
irrelevant because a) as i said i actually have a legit product b)
windows update seems to be working!

Help! This is driving me bananas!!!

Signed,

Hi Frustrated,
1=> Why you don't assign these website to be trusted in you zone sites under
Security Tab and Privacy tab.
Another try to rename your HOSTS file to Hosts.Frustrate and open a Run
Command and type this :
ipconfig /flushdns and click [OK]

Reboot and see if your Issue will resolve.

2=> Open IE Properties Window and Click On Advanced Tab scroll down under
Browsing:
[ ] Enable Third Party Browser extension (requi rs) uncheck this box

= Click on Programs Tab and go through your Add-Ons and Disable Non MS
and see if that will help nthen you can renable them and see which one the
culprit if any.
= On the same Tab click Reset Web Settings click OK and Reboot your
machine.

HTH.
Please let us know your result.
Regards,
nass

 

[.]

Can you reach the site by double-clicking on this file:

C:\Windows\System32\wupdmgr.exe

C:\Windows\System32\wupdmgr.exe gives the page cannot be displayed
error. I'll try the " safebooting with networking option" idea.

 

[.]

C:\Windows\System32\wupdmgr.exe gives the page cannot be displayed
error. I'll try the " safebooting with networking option" idea.

I am now in safe mode.

Arrggh. As before:
"The page cannot be displayed"

other sites like http://www.cnn.com/ work fine.

 

[Claymore]

OK, ley's make sure everything is running properly:

Highlight, right-click and copy the text below between the dotted lines
- but not the dotted lines themselves. Open Notepad and paste it in.
Save the result as Update-Repair.bat in a suitable location, making
sure that the default .txt extension doesn't appear in the saved file
name. Double-click on the saved .bat file. Try the Updates again.

--------------------------------------------------------

net.exe stop wuauserv
regsvr32 /s wuapi.dll
regsvr32 /s wups.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wucltui.dll
regsvr32 /s wuweb.dll
regsvr32 /s jscript.dll
regsvr32 /s atl.dll
regsvr32 /s softpub.dll
regsvr32 /s msxml3.dll
net.exe start wuauserv

-------------------------------------------------------

 

[.]

OK, ley's make sure everything is running properly:

Highlight, right-click and copy the text below between the dotted lines
- but not the dotted lines themselves. Open Notepad and paste it in.
Save the result as Update-Repair.bat in a suitable location, making
sure that the default .txt extension doesn't appear in the saved file
name. Double-click on the saved .bat file. Try the Updates again.

--------------------------------------------------------

net.exe stop wuauserv
regsvr32 /s wuapi.dll
regsvr32 /s wups.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wucltui.dll
regsvr32 /s wuweb.dll
regsvr32 /s jscript.dll
regsvr32 /s atl.dll
regsvr32 /s softpub.dll
regsvr32 /s msxml3.dll
net.exe start wuauserv

Well, there were no errors from the batch file but it seems my system is
unchanged. I saw the stopping windows update service at the start and
starting windows update service at the end but still no luck. I just
cannot access the "microsoft.com" domain from within windows. Or its ip
address. Maybe they banned me!

Functionality seems otherwise ok. Internet explorer can show videos from
the cnn.com site. kbid=924496 is the latest microsoft patch listed in
add/remove programs, installed on 11th October. I removed and re-added
the update for windows media player (917734) yesterday successfully.


I thought maybe i can ftp to microsoft? Is the output below normal?

ftp> o ftp.microsoft.com
Connected to ftp.microsoft.com.
Connection closed by remote host.
ftp> bye

ping ftp.microsoft.com

Pinging ftp.microsoft.com [207.46.236.102] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 207.46.236.102:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

ftp -A 207.46.236.102
Connected to 207.46.236.102.
Connection closed by remote host.

 

[Diablo]

download and scan your system with - SpyBot Search & Destroy

here is the link:
http://www.safer-networking.org/en/download/index.html

 

[.]

download and scan your system with - SpyBot Search & Destroy

here is the link:
http://www.safer-networking.org/en/download/index.html

I downloaded ie7 from ubuntu and copied it over to my windows drive.
Installed fine, still can't access microsoft.com, ran diag, got results
below. It said i might have a firewall issue but i am only running the
windows one. It is set to show any conflicts anyway.

I find it interesting that i can access hotmail. I don't know how to
interpret "FTP (Passive): Error 12111 connecting to ftp.microsoft.com:
The FTP session was terminated
"

I can ftp to other sites but not microsoft. I run spybot regularly; just
in case, ran it again, no threats.


<?xml version="1.0" ?>
<?xml-stylesheet type='text/xsl' href="xpnetdiag.xsl" ?>
<xpnetdiag>

<title>
Network Diagnostics for Windows XP
</title>
<lastRunText>
Last diagnostic run time:
</lastRunText>
<rejectText>
REJECT
</rejectText>
<indeterminateText>
INDETERMINATE
</indeterminateText>
<confirmText>
CONFIRM
</confirmText>
<timeStamp>
10/29/06 05:59:15
</timeStamp>
<component name="HTTP, HTTPS, FTP Diagnostic"
startDiagnosisTime="10/29/06 05:59:15">

<rootCause name="HTTP, HTTPS, FTP connectivity" status="confirm">

<trace traceType="warn" text="FTP (Passive): Error 12111
connecting to ftp.microsoft.com: The FTP session was terminated
">

</trace>
<trace traceType="info" text="HTTP: Successfully connected
to www.hotmail.com.">

</trace>
<trace traceType="info" text="HTTPS: Successfully connected
to www.passport.net.">

</trace>
<trace traceType="warn" text="FTP (Active): Error 12111
connecting to ftp.microsoft.com: The FTP session was terminated
">

</trace>
<trace traceType="error" text="Could not make an FTP
connection.">

</trace>
</rootCause>
</component>
<component name="Network Adapter Diagnostic"
startDiagnosisTime="10/29/06 06:00:00">

<rootCause name="Network location detection" status="confirm">

<trace traceType="info" text="Using home Internet connection">

</trace>
<trace traceType="info" text="Redirecting user to support call">

</trace>
</rootCause>
</component>
</xpnetdiag>

 

[Claymore]

You may want to take a look at this MS Update troubleshooter:

http://wiki.castlecops.com/How_To_Fix_Windows_Update

 

[Diablo]

Thanks for posting the XML .

ok - on a blank area of the desktop, left mouse click, then press F1

this will open windows help screen, now i want to know if it displays
the complete help file or only the window with minimal menus to select
from.

also check this - go to Start\Programs\Accessories\System Tools\System
Info

when this window is open does it display system info?

Diablo

 

[.]

Thanks for posting the XML .

ok - on a blank area of the desktop, left mouse click, then press F1

this will open windows help screen, now i want to know if it displays
the complete help file or only the window with minimal menus to select
from.

also check this - go to Start\Programs\Accessories\System Tools\System
Info

when this window is open does it display system info?

Diablo

Looks like the complete help file. I could see it updating and otherwise
behaving itself. System info is also displaying correctly.