neurodoc said:
After troubleshooting slow speeds my service provider suggested I bypass my
router to "isolate the problem". When I hooked back the router I can no
longer access the internet. I tried troubleshooting the problem by checking
the router''s and the workstation's networking configuration. The router acts
as a DHCP server and assigns the workstation the address 192.168.2.2 (router
= 192.168.2.1). I can't get the internet to work. I can't ping the router but
yet can access it's web page. How should I proceed to solve the problem. LD
That'll teach you not to listen to ISP "customer service" script
readers. I'll bet you didn't get the slow speed issue fixed either.
Try the following:
-turn power off for modem, router, and computer; wait one minute.
-while you're waiting, double check all connections: cable/phoneline to
modem; modem to router WAN input; router LAN jack to computer. Are any
jacks loose? Are there sharp bends or kinks in any cables? If you have
known good cables use them; or try swapping the cable that goes between
the modem and router with the one between the router and the computer.
-power on modem and wait until the lights indicate that a solid
connection has been established.
-turn on the router and wait for 2-3 minutes
-turn on the computer.
-check Internet availability
What kind of connection do you have, DSL or cable? Sometimes,
particularly with cable service, the ISP ties the service to the MAC
address of the computer that first connected. If this is the case,
sometimes the MAC address gets reset after some period of time without a
connection and sometimes you have to call the ISP. Most routers can get
around this issue by "cloning" the MAC address of the pc that works.
If you have DSL service, perhaps the router's WAN interface settings
(your ISP-given userid and password) were reset. Check the WAN or
Internet part of your router's configuration utility.
I don't know why you can access the router's configuration utility but
not ping it. Do you have one (or more) firewalls running on the
computer? Turn them off, and if they are third-party, seriously
consider uninstalling them (at least temporarily).
What is the make/model of your router?
