Can't access .dll file

[Ed Killeen]

My system had a virus which has been removed. Removal has
been confirmed by Norton's server based virus scan. I
have attempted to reinstall Norton antivirus from their
website. During the installing of files an error message
appears stating "cannot create files" and lists
nav\external\norton\app\navlcom.dll

I then tried to install Norton from Cd and the installer
stated it could not find the same file on the CD. Of
course when I opeed the cd the file is there. I tried to
click on it and nothing happened. When I tried to click
on other dll files in the same directory I got an error
message which said there was no file associated. This is
what I expected. Any ideas as to what is going on and how
to fix?
Thanks,
edk

 

[Mike Bright MSP]

Ed,

This really sounds like an issue for Symantec support,
did you try e-mailing them? It sounds more like an issue
with there download system, then with you system setup.
(p.s. the file isn't on the cd, because the internet
deploy is different to the cd one).

Have a look at this link:

https://support.ece.com/forms/symantec/contactsymantec.asp

I assume Norton AV 2004, you can just change it though if
it's not.

Hope this helps

Mike Bright MCP, MSP

e:[email protected]