Canon Powershot S50 digital camera

[Scott & Karen Sheridan]

we have windows xp home on our dell computer with dell
photo premium expert. We connect the camera to computer
via usb cable. The computer will not recognize the
camera. we have tried downloading the driver etc & got
it to work a couple times but it is unconsitant and now
won't work at all again. Can anyone please help with
this. Please e-mail asap to (e-mail address removed).
We have an older Compaq computer with Windows mellinium
on it and that one works fine with the camera so we know
it's not the camera or the usb cable, it's the damn
windows xp. Please help. Thanks Karen & Scott

 

[DL]

You've installed software that came with yr camara, then updated drivers if
required?
David

 

[Quaoar]

we have windows xp home on our dell computer with dell
photo premium expert. We connect the camera to computer
via usb cable. The computer will not recognize the
camera. we have tried downloading the driver etc & got
it to work a couple times but it is unconsitant and now
won't work at all again. Can anyone please help with
this. Please e-mail asap to (e-mail address removed).
We have an older Compaq computer with Windows mellinium
on it and that one works fine with the camera so we know
it's not the camera or the usb cable, it's the damn
windows xp. Please help. Thanks Karen & Scott

Typically, Canon cameras require their XP driver software to be
installed before the camera is connected for the first time. The
hardware manager in XP will go into never-never land if the camera is
connected before the Canon driver is installed. You will need to remove
the existing camera, reboot, install the driver, and then connect the
camera.

Connect the camera, turn it on if it does not turn on automatically. Go
to scanners and cameras, and if you see *any* camera there, remove it.
Open device manager, from the view menu select Show Hidden devices, open
each USB section and remove *any* cameras or mystery connection shown
there. Do nor remove the camera, shut down, then remove the camera.
Reboot. Install the driver without the camera attached. Reboot.
Connect the camera. It should now be properly recognized.

Q