Cannot use 'Send To>Mail Recipient' when sending attachments

[Guest]

Hello Everyone,
Here is my scenario: WinXPsp2 w/Office 2003sp2 on Exchange 2003, using the
'Send To > Mail Recipient' feature, OL opens a new message with the
attachment (.doc, .xls, .pdf). I have set the defaults within
Tools>Options>Mail Format to HTML, both the MS word editor boxes are
unchecked. However the email that is created in Plain Text

I enter the username from our GAL and hit send. The email goes to the Outbox
and goes nowhere. I open the message and change to HTML and hit resend. The
email goes through with no problems.

I have recreated profiles, checked the defaults, renamed the mail
recipient.mapimail. This is only happening to a few users. Everyone else is
using the old method (Create email, Insert File) with no issues. I am
starting to think that it is an Exchange issue with SMTP or encoding.

Any assistance is greatly appreciated.
Thank you.

 

[Roady [MVP]]

Send To is a Windows XP feature not Outlook. Windows loads only a small
subset of Outlook which basically lacks all features and ignores defaults
set in Outlook. So amongst others; Plain Text, Outlook as e-mail editor and
no default signature.

As for the sending; Outlook already has to be running will it actually send.
Triggering Outlook through Send To will not automatically send the message
and load Outlook in full.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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Hello Everyone,
Here is my scenario: WinXPsp2 w/Office 2003sp2 on Exchange 2003, using the
'Send To > Mail Recipient' feature, OL opens a new message with the
attachment (.doc, .xls, .pdf). I have set the defaults within
Tools>Options>Mail Format to HTML, both the MS word editor boxes are
unchecked. However the email that is created in Plain Text

I enter the username from our GAL and hit send. The email goes to the Outbox
and goes nowhere. I open the message and change to HTML and hit resend. The
email goes through with no problems.

I have recreated profiles, checked the defaults, renamed the mail
recipient.mapimail. This is only happening to a few users. Everyone else is
using the old method (Create email, Insert File) with no issues. I am
starting to think that it is an Exchange issue with SMTP or encoding.

Any assistance is greatly appreciated.
Thank you.