right click any doc & "Send To" a "Mail Recipient" won't get sent

D

David Grana

A user I support has this problem on XP Pro, Outlook 2003. "Send To" a "Mail
Recipient" opens a new mail msg, with subject line & doc attached, & after
addressing to whom to send it to, clicking "Send" does nothing, the new msg
just sits static, with Outlook open. In Outlook you can attach & send the
exact same doc okay.
User does have correct C:\Documents and Settings\user\SendTo\Mail
Recipient.MAPIMAIL file. The "Send To" a "Mail Recipient" works fine on other
identical user PCs. Are there Registry settings to verify? Or, re-register
regsvr32 sendto.dll? Or, remove & create new Outlook Profile?
 
M

Mack

Outlook 2007 SP1, Win XP Pro SP2

Hi, I have this same problem however on my system the message will actually
be sent, it's just that the email remains static on the screen and gives
misleading information ie. displays "This message has not been sent" above
the large Send button. The Send button remain highlighted and most other
icons & menu options are greyed out. Because this message window is modal to
the main Outlook Window you are unable access any other Outlook functionality
until this message window is removed.

Ctrl+Enter does not remove the static email, and resetting the outcmd.dat
does not fix the problem.

If Outlook is not running at all when "Send To>Mail Recipient" is used, then
the email message is removed from the screen after sending. But if Outlook is
running at the time, even minimised to the system tray, then the email
message will remain stuck on the screen with the misleading message. Luckily
as a workaround, the close gadget does still work on the message and will
remove it from the screen. Nevertheless is it still annoying that you should
need to do this.

As far as I can tell all the MAPI settings are established correctly. The
only weird thing I've noticed is that I have 2 identical "URL: MailTo
Protocol" entries listed on the File Types tab of Folder Options. Is this
normal? The Delete button is ghosted so you are unable to delete one of the
entries.

Is anybody able to shed any light on this matter, as no amount of googling
has assisted me with a solution.
 

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