Cannot uninstall Nero 7!!

L

Len Cuff

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len
 
C

Carey Frisch [MVP]

General CleanTool is Nero's recommended program for uninstalling any Nero software:
http://www.nero.com/nero7/enu/General_CleanTool.html

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

:

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len
 
P

Peter Foldes

Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,
 
D

Dave

It's the other way 'round.
Nero 6 is not compatible, Nero 7 is.


Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,
 
P

Pentium

I had a similar thing happen. When I got VISTA, I stupidly tried to load my
Nero 6 - it wouldn't, then I had a OEM Nero 7 - it mostly loaded, but it was
not "enhanced" for VISTA and it didn't work right, and when I tried to
"uninstall", using all the correct methods - even in safe mode, the same
error came up - even when using the very disc. Finally I bought the Ultra 7
"Enhanced" - tried to load it but the Ghost of Nero past kept it from going
further - FINALLY I rolled the restore back to BEFORE loading Nero, THEN
successfully loaded the "Enhanced" version certified for VISTA. Whewww!
glad I got that off my chest to share.

Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,
 
L

Len Cuff

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len
Click to expand...
tried the Nero Cleanup Tool as suggested and that blows up the
Regisitry server! No chance of rolling back as this was an upgrade!
Any other suggestions or am I just stuck with 7.5.1? This works fine
but is causing COM Surrogate errors in explorer!

cheers,
Len
 
C

chas2209

Mike said:
I know about the Nero Removal Tool. You didn't answer my question. Even
after the uninstaller failed, does Nero still run?
Click to expand...
I presume those remarks are addressed to the OP

chas2209
 
M

Mike

JEWboy said:
Nero is designed to remain on harddisk until disk is physically destroyed.
It's a permanent software. You can only throw out harddisk to get rid of
it
Click to expand...

Just like Mom-JEWboy did with you?
 
J

JEWboy

Nero is designed to remain on harddisk until disk is physically destroyed.
It's a permanent software. You can only throw out harddisk to get rid of it
 
M

Mark Adams

JEWboy said:
Nero is designed to remain on harddisk until disk is physically destroyed.
It's a permanent software. You can only throw out harddisk to get rid of it
Click to expand...

You can always reformat the disk, you moron.
 
M

Mike

JEWboy said:
You know why your eyes are so screwed?
You can't select backgroudn to be black in some WindowsLive applications,
as they ignore system-wide color settings.
Expect more eye problems with white background beaming into your eyes.
Click to expand...

Where did I say I was using Windows Live, MORON?
 

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