Deleting Program

[Mahmadi]

Hi,

I am using Windows Vista Ultimate edition and beside that I know some
software are still not compatable, yet I tried to install Nero7 but it
didn't go through correctly and stopped the installation, however, it shows
that I have a directory in my hard disk with the name Nero 7 but I can't use
it since its not installed correctly. I tried to uninstall it but couldn't
succeed. I used General Clean tools from Nero in order to uninstall it but
also with no success. Again I tried to install it again but I got this
message:

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx". The installer must now exit.

Crash Thread ID 3980
Current Thread ID 2472

Appreciate guiding me to solve this issue.

Thanks,
Mahmadi

 

[Mike Brannigan]

Hi,

I am using Windows Vista Ultimate edition and beside that I know some
software are still not compatable, yet I tried to install Nero7 but it
didn't go through correctly and stopped the installation, however, it
shows that I have a directory in my hard disk with the name Nero 7 but I
can't use it since its not installed correctly. I tried to uninstall it
but couldn't succeed. I used General Clean tools from Nero in order to
uninstall it but also with no success. Again I tried to install it again
but I got this message:

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx". The installer must now exit.

Crash Thread ID 3980
Current Thread ID 2472

Appreciate guiding me to solve this issue.

Thanks,
Mahmadi

Ensure you are using the very latest version of Nero from their web site -
that install and runs fine on Vista.
[/QUOTE]

 

[Mahmadi]

Thanks for reply..

I have the latest version of Norton 360 which suppose to be compatable with
Vista as per there website.

Regards,
Mahmadi

Ensure you are using the very latest version of Nero from their web site -
that install and runs fine on Vista.

[/QUOTE]

 

[Mike Brannigan]

Thanks for reply..

I have the latest version of Norton 360 which suppose to be compatable
with Vista as per there website.

Regards,
Mahmadi

Your question was about NERO not Norton.

--
Mike Brannigan

Thanks for reply..

I have the latest version of Norton 360 which suppose to be compatable
with Vista as per there website.

Regards,
Mahmadi

[/QUOTE]

 

[Kirk]

Mahmadi, this thread started with a problem with Nero 7. Your problem with
Norton 360 is a different thread. For this thread (Nero), you need to make
sure that you have Nero 7 Ultra Edition Enhanced. That is the version that
will run with Vista.

Kirk

Thanks for reply..

I have the latest version of Norton 360 which suppose to be compatable
with Vista as per there website.

Regards,
Mahmadi

[/QUOTE]

 

[Steve Drake]

I have seen this issue with other installers, dare I admit to it being with
an install I wrote

It sounds like part of the files are installed but the install cannot
uninstall as it needs to run code from a dll that has not successfully
installed.

You could try using system restore and go back in time to before you
installed.

Hope this helps.

Steve

 

[Richard Urban]

This is a catch 22 that can be, at times, impossible to rectify.

A few years ago a customer of mine tried to install an Office suite. The
computer crashed halfway through the install (power failure due to a thunder
storm). When he bought the computer back on line he could not reinstall the
suite as the message said it was already installed. He was given the option
of uninstalling. That didn't work because he didn't have a complete install
and files necessary (log files of where things were installed to) were
corrupted. Repair install didn't work either.

He ended up reformatting his computer. After getting a backup power supply
(which he should have had, as I told him of the necessity for such), he
reinstalled all of his software again - this time successfully.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User

 

[Gene Hora]

It's difficult to know what you are asking. You should access the Nero web
site for info. If you have Nero 8 trial version you can do so without
uninstalling Nero 7.

http://www.nero.com/enu/support-faq.html

If you decide to keep Nero 8 you should uninstall Nero 7. If you have
trouble uninstalling Nero 7 see the download site and use the Nero Clean
Tool utility for uninstalling if necessary.

http://www.nero.com/enu/downloads-cleantools.html

 

[Cal Bear '66]

Try this:

Windows Installer CleanUp Utility:

http://support.microsoft.com/default.aspx/kb/290301

Be careful.


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