cannot send or receive emails

[doffaj]

My Windows mail account (Vista)has suddenly stopped working. It wil not permit me to send or recieve emails. It asks me for my username and password, but when I type these in it just doesn't recognise them and asks me to enter them again. The error message is

Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC9

This happened around 6 months ago but that time when I went to Tools - Accounts - Properties - Servers the username and password fields were blank. This time they were popualated. They have since disappeared. The 'remember password' box was/is checked. Last time this remedied itself somehow - after retrying the same username/password combination a number of times

I use AVG free rather than norton.

I'd be grateful for any tips or ideas on how to reset the password if it won't accept the ones I recall as correct

Thanks. ps am not very computer literate so step by step instructions would be appreciated

 

[Douglas J. Steele]

Sorry, but this newsgroup is for questions about Access, the database
product that's part of Office Professional.

My recommendation would be to get in touch with your ISP.

 

[De Jager]

My Windows mail account (Vista)has suddenly stopped working. It wil not
permit me to send or recieve emails. It asks me for my username and
password, but when I type these in it just doesn't recognise them and asks
me to enter them again. The error message is

Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3,
Server Response: '-ERR invalid user name or password.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

This happened around 6 months ago but that time when I went to Tools -
Accounts - Properties - Servers the username and password fields were
blank. This time they were popualated. They have since disappeared. The
'remember password' box was/is checked. Last time this remedied itself
somehow - after retrying the same username/password combination a number
of times.

I use AVG free rather than norton.

I'd be grateful for any tips or ideas on how to reset the password if it
won't accept the ones I recall as correct.

Thanks. ps am not very computer literate so step by step instructions
would be appreciated.

 

[joelgeraldine]

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