Cannot send messages to ntl.world accounts - message too old and connection refused

[jimmy]

I've just bought a new PC and am running Vista and Windows Mail. On the
face of it, I have no problem sending or receiving mail, and my ISP tells me
there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email
accounts, they are not getting my messages. Days after I send a message I
eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The
Attachment box of the undeliverable notification also includes my original
e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea
what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what
needs to be done to sort this out and get my messages through!

Cathy

 

[Guest]

Your Windows Mail account ID? Then you must have some rather unusual
account, since this is the first time I've read of Windows Mail listing an
account ID.

See if this helps:

http://www.talktalkmembers.com/content/view/67/68/

 

[Andi B]

I've just bought a new PC and am running Vista and Windows Mail. On the
face of it, I have no problem sending or receiving mail, and my ISP tells me
there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email
accounts, they are not getting my messages. Days after I send a message I
eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The
Attachment box of the undeliverable notification also includes my original
e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea
what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what
needs to be done to sort this out and get my messages through!

Cathy

Having the same problem - same message being sent back when trying to send
to ntl addresses. I went onto the talktalkmembers forum and someone else was
having the same problem back in March!! It seems that this talktalk server
address has been blacklisted because of spam - so I've set up a googlemail
account which seems to be working. Everything crashed today and was asking
for password verification and after a good 15 minutes on the phone (thankyou
Sebastian) everything is back up and my mum suddenly received an email from
me that I sent yesterday.

 

[Gary VanderMolen]

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

 

[jimmy]

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in
desperation I have now set up a Googlemail account to contact ntl users.
That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do
with my email account, as when I searched my PC for those numbers (to see
what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is
no problem at my end. It seems to be down to the fact that the TalkTalk
server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)

I've just bought a new PC and am running Vista and Windows Mail. On the
face of it, I have no problem sending or receiving mail, and my ISP tells
me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email
accounts, they are not getting my messages. Days after I send a message
I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.)
The Attachment box of the undeliverable notification also includes my
original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I
have no idea what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to
what needs to be done to sort this out and get my messages through!

Cathy

 

[Guest]

That's the IP address for a machine also known as:

wmsmtp.opaltelecom.net

Does that happen to be your outgoing mail server? If so, talktalk
has put it on a blacklist of machines it refuses to accept messages
from, probably for being used in sending spam.

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in
desperation I have now set up a Googlemail account to contact ntl users.
That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do
with my email account, as when I searched my PC for those numbers (to see
what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is
no problem at my end. It seems to be down to the fact that the TalkTalk
server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)

I've just bought a new PC and am running Vista and Windows Mail. On the
face of it, I have no problem sending or receiving mail, and my ISP
tells me there are no server problems. Messages are all shown in my
Sent box.

However, although I can receive messages from people with ntlworld email
accounts, they are not getting my messages. Days after I send a message
I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.)
The Attachment box of the undeliverable notification also includes my
original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I
have no idea what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to
what needs to be done to sort this out and get my messages through!

Cathy

 

[jimmy]

Robert,

It seems to be ntl that is blocking TalkTalk, not the other way round, and
my outgoing server is smtp.talktalk.net - not the one you've given below.

It's a mystery to me!

Cathy

That's the IP address for a machine also known as:

wmsmtp.opaltelecom.net

Does that happen to be your outgoing mail server? If so, talktalk
has put it on a blacklist of machines it refuses to accept messages
from, probably for being used in sending spam.

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in
desperation I have now set up a Googlemail account to contact ntl users.
That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do
with my email account, as when I searched my PC for those numbers (to see
what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there
is no problem at my end. It seems to be down to the fact that the
TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On
the face of it, I have no problem sending or receiving mail, and my ISP
tells me there are no server problems. Messages are all shown in my
Sent box.

However, although I can receive messages from people with ntlworld
email accounts, they are not getting my messages. Days after I send a
message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.)
The Attachment box of the undeliverable notification also includes my
original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document.
I have no idea what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to
what needs to be done to sort this out and get my messages through!

Cathy

 

[Guest]

It's sometimes hard to tell who is blocking who, but it's more important to
you that somone along the path is blocking the messages. It looks like
you've found a reasonable workaround anyway.

Robert,

It seems to be ntl that is blocking TalkTalk, not the other way round, and
my outgoing server is smtp.talktalk.net - not the one you've given below.

It's a mystery to me!

Cathy

That's the IP address for a machine also known as:

wmsmtp.opaltelecom.net

Does that happen to be your outgoing mail server? If so, talktalk
has put it on a blacklist of machines it refuses to accept messages
from, probably for being used in sending spam.

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in
desperation I have now set up a Googlemail account to contact ntl users.
That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to
do with my email account, as when I searched my PC for those numbers (to
see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there
is no problem at my end. It seems to be down to the fact that the
TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On
the face of it, I have no problem sending or receiving mail, and my
ISP tells me there are no server problems. Messages are all shown in
my Sent box.

However, although I can receive messages from people with ntlworld
email accounts, they are not getting my messages. Days after I send a
message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account
ID.) The Attachment box of the undeliverable notification also
includes my original e-mail, plus an unidentified 256 byte
ATTxxxxx.dat document. I have no idea what that is, or whether it's
significant.

My ISP says the ntlworld account holders need to adjust their
settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as
to what needs to be done to sort this out and get my messages through!

Cathy

 

[Gary VanderMolen]

That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)

I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages. Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get my
messages through!

Cathy

 

[jimmy]

Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone
who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection,
and my server for outgoing mail is smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so
I assume I'm using the right server. I don't understand how I could be
connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and
outgoing servers for TalkTalk, all my messages should go via those servers -
regardless of whether the people I'm sending messages to, or receiving them
from, have a different ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy

That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in
desperation I have now set up a Googlemail account to contact ntl users.
That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do
with my email account, as when I searched my PC for those numbers (to see
what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there
is no problem at my end. It seems to be down to the fact that the
TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On
the face of it, I have no problem sending or receiving mail, and my ISP
tells me there are no server problems. Messages are all shown in my
Sent box.

However, although I can receive messages from people with ntlworld
email accounts, they are not getting my messages. Days after I send a
message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.)
The Attachment box of the undeliverable notification also includes my
original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document.
I have no idea what that is, or whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings.
Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to
what needs to be done to sort this out and get my messages through!

Cathy

 

[Gary VanderMolen]

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)

Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy

That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)

Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages. Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get my
messages through!

Cathy

 

[Andi B]

Hi Gary

Looking at a thread on the talktalk forum back in March it appears that it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the weekend
with the same problem - myself included. I've had to set up a gmail account
to contact people on NTL until TT get their act together.

Regards

Andi

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)

Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy

That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages. Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get my
messages through!

Cathy

 

[Gary VanderMolen]

Thanks for your feedback.
Sounds like TalkTalk has outsourced their SMTP service to
Opal Telecommunications. Things get really confusing when a
third party is involved.

Everyone should have a Gmail account for those times when one's
normal SMTP service is broken.
--
Gary VanderMolen, MS-MVP (WLMail)

Hi Gary

Looking at a thread on the talktalk forum back in March it appears that it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the weekend
with the same problem - myself included. I've had to set up a gmail account
to contact people on NTL until TT get their act together.

Regards

Andi

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)

Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is
smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a
different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy


That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account
to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC
for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to
the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or
receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages.
Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable
notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get my
messages through!

Cathy

 

[jimmy]

Gary/Andi,

I had no idea where Opal fitted in, having never heard of them until Robert
replied to my plea for help. All is now clear.

Googlemail will be doing a roaring trade at this rate!!

Thanks to everyone who tried to help me out. It is much appreciated.

Cathy

Thanks for your feedback.
Sounds like TalkTalk has outsourced their SMTP service to
Opal Telecommunications. Things get really confusing when a
third party is involved.

Everyone should have a Gmail account for those times when one's
normal SMTP service is broken.
--
Gary VanderMolen, MS-MVP (WLMail)

Hi Gary

Looking at a thread on the talktalk forum back in March it appears that
it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the
weekend
with the same problem - myself included. I've had to set up a gmail
account
to contact people on NTL until TT get their act together.

Regards

Andi

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address
belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)


Gary,

I can understand why ntl wouldn't allow access to its SMTP server by
anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet
connection, and my server for outgoing mail is smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working
fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate
incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm
sending messages to, or receiving them from, have a different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy


That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others,
in desperation I have now set up a Googlemail account to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were
to do with my email account, as when I searched my PC for
those numbers (to see what it threw up), it showed my email
messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me
there is no problem at my end. It seems to be down to the
fact that the TalkTalk server address has been blacklisted because
of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail.
On the face of it, I have no problem sending or receiving
mail, and my ISP tells me there are no server problems. Messages
are all shown in my Sent box.

However, although I can receive messages from people with ntlworld
email accounts, they are not getting my messages. Days
after I send a message I eventually get a message undeliverable
notification:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account
ID.) The Attachment box of the undeliverable notification
also includes my original e-mail, plus an unidentified 256 byte
ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their
settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions
as to what needs to be done to sort this out and get my
messages through!

Cathy

 

[Gary VanderMolen]

You're quite welcome, Cathy.

--
Gary VanderMolen, MS-MVP (WLMail)

Gary/Andi,

I had no idea where Opal fitted in, having never heard of them until Robert replied to my plea for help. All is now clear.

Googlemail will be doing a roaring trade at this rate!!

Thanks to everyone who tried to help me out. It is much appreciated.

Cathy

Thanks for your feedback.
Sounds like TalkTalk has outsourced their SMTP service to
Opal Telecommunications. Things get really confusing when a
third party is involved.

Everyone should have a Gmail account for those times when one's
normal SMTP service is broken.
--
Gary VanderMolen, MS-MVP (WLMail)

Hi Gary

Looking at a thread on the talktalk forum back in March it appears that it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the weekend
with the same problem - myself included. I've had to set up a gmail account
to contact people on NTL until TT get their act together.

Regards

Andi

:

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)


Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is
smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a
different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy


That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account
to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC
for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to
the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or
receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages.
Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable
notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get
my
messages through!

Cathy

 

[Andi B]

Hang in there Cathy - looking at the TT forum they may be trying to sort the
problem. Might be why my mum's suddenly finding all my lost mail in her junk
folder!!

Gary - why do companies have to outsource their SMTP when it just seems to
cause chaos?

Andi

You're quite welcome, Cathy.

--
Gary VanderMolen, MS-MVP (WLMail)

Gary/Andi,

I had no idea where Opal fitted in, having never heard of them until Robert replied to my plea for help. All is now clear.

Googlemail will be doing a roaring trade at this rate!!

Thanks to everyone who tried to help me out. It is much appreciated.

Cathy

Thanks for your feedback.
Sounds like TalkTalk has outsourced their SMTP service to
Opal Telecommunications. Things get really confusing when a
third party is involved.

Everyone should have a Gmail account for those times when one's
normal SMTP service is broken.
--
Gary VanderMolen, MS-MVP (WLMail)


Hi Gary

Looking at a thread on the talktalk forum back in March it appears that it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the weekend
with the same problem - myself included. I've had to set up a gmail account
to contact people on NTL until TT get their act together.

Regards

Andi

:

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)


Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is
smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a
different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy


That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail account
to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my PC
for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down to
the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or
receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages.
Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from [xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable
notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is, or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and get
my
messages through!

Cathy

 

[Gary VanderMolen]

Some accountant is telling them they can save money by outsourcing.
In my experience it causes nothing but problems. For example, my ISP,
AT&T, outsources mail service to Yahoo. When something goes wrong
because of poor coordination between the two, the users get nothing but
lame excuses and fingerpointing (e.g. "It is the other guy's fault").

--
Gary VanderMolen, MS-MVP (WLMail)

Hang in there Cathy - looking at the TT forum they may be trying to sort the
problem. Might be why my mum's suddenly finding all my lost mail in her junk
folder!!

Gary - why do companies have to outsource their SMTP when it just seems to
cause chaos?

Andi

You're quite welcome, Cathy.

--
Gary VanderMolen, MS-MVP (WLMail)

Gary/Andi,

I had no idea where Opal fitted in, having never heard of them until Robert replied to my plea for help. All is now clear.

Googlemail will be doing a roaring trade at this rate!!

Thanks to everyone who tried to help me out. It is much appreciated.

Cathy


Thanks for your feedback.
Sounds like TalkTalk has outsourced their SMTP service to
Opal Telecommunications. Things get really confusing when a
third party is involved.

Everyone should have a Gmail account for those times when one's
normal SMTP service is broken.
--
Gary VanderMolen, MS-MVP (WLMail)


Hi Gary

Looking at a thread on the talktalk forum back in March it appears that it's
the IP address that TT are using to route mail on the web - don't really
understand what I just said but there you go! It's obviously starting to
escalate as about four people have posted on the TT forum over the weekend
with the same problem - myself included. I've had to set up a gmail account
to contact people on NTL until TT get their act together.

Regards

Andi

:

So how does Opal Telecommunications (http://www.opaltelecom.co.uk )
fit into the picture? You haven't mentioned them.
The error message seems to indicate that NTL (the recipient mail server)
is refusing a connection from 62.24.128.253; the latter IP address belongs
to Opal.
--
Gary VanderMolen, MS-MVP (WLMail)


Gary,

I can understand why ntl wouldn't allow access to its SMTP server by anyone who isn't an ntl account holder.

However, my ISP is TalkTalk who presumably provide my internet connection, and my server for outgoing mail is
smtp.talktalk.net.

TalkTalk checked it out 3 times, and told me everything was working fine, so I assume I'm using the right server. I
don't
understand how I could be connecting to someone else's server.

Surely, once I've set up my email account with the appropriate incoming and outgoing servers for TalkTalk, all my
messages
should go via those servers - regardless of whether the people I'm sending messages to, or receiving them from, have a
different
ISP to me?

Anyway, enough pondering for tonight, I think!

Thanks for your bearing with me.

Regards,


Cathy


That error message shows you were connecting from a
Opal Telecommunications connection. NTL is not going to allow
access to its SMTP server from a non-NTL connection.
You must use the SMTP server that belongs to the connection provider.

--
Gary VanderMolen, MS-MVP (WLMail)


Hello Gary,

Thanks to you and others for getting back to me and for your advice.

Clearly, I'm not the only one having this problem, and like others, in desperation I have now set up a Googlemail
account
to
contact ntl users. That seems to be working fine.

As I said earlier, I'm not a techie, and I assumed the numbers were to do with my email account, as when I searched my
PC
for
those numbers (to see what it threw up), it showed my email messages.

The latest error message received is as follows:

5.4.7 - Delivery expired (message too old)
421-'aamtain05-winn.ispmail.ntl.com connection refused from [62.24.128.253]'

I checked everything out several times with TalkTalk, who tell me there is no problem at my end. It seems to be down
to
the
fact that the TalkTalk server address has been blacklisted because of spam.

Grateful for any advice you can offer.

Cathy

There is no such thing as a Windows Mail account ID.
That number is your IP address, assigned by your ISP. Dial-up
customers get a different IP address each time they connect.
Without that IP address I can't tell exactly what is going on.

--
Gary VanderMolen, MS-MVP (WLMail)


I've just bought a new PC and am running Vista and Windows Mail. On the face of it, I have no problem sending or
receiving
mail, and my ISP tells me there are no server problems. Messages are all shown in my Sent box.

However, although I can receive messages from people with ntlworld email accounts, they are not getting my messages.
Days
after I send a message I eventually get a message undeliverable notification:

5.4.7 - Delivery expired (message too old) 421-'aamtain05-winn.ispmail.ntl.com connection refused from
[xx.xx.xxx.xxx]'

(The numbers in square brackets seem to be my Windows Mail account ID.) The Attachment box of the undeliverable
notification
also includes my original e-mail, plus an unidentified 256 byte ATTxxxxx.dat document. I have no idea what that is,
or
whether it's significant.

My ISP says the ntlworld account holders need to adjust their settings. Ntlworld tells them that I need to adjust
mine.

I'm not a techie, so I'd be grateful for idiot proof instructions as to what needs to be done to sort this out and
get
my
messages through!

Cathy