Cannot send form outlook, getting error 0x800CCC78 cannot send mes

J

john barr-hall

I cannot send e-mail from my outlook client, getting an error message
'0x800CCC78 cannot send message'.

I'm up to date on all software, using Office 2007 on Vista.

My e-mail vendor is amenworld.

Incoming works fine, but to send e-mail I have to go into my vendors email
client and send from there to retain my e-mail address (e-mail address removed)

This originally started on the 9th September and ran for 2 weeks went away
for 2 or 3 days and then came back, and is still with me.
 
D

Diane Poremsky [MVP]

Is this company your ISP? Do you authenticate properly with the outgoing
server? Many ISPs block the use of 3rd party SMTP servers and many email
providers require authentication to send.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205
 
J

john barr-hall

Diane, yes www.amenworld is my ISP. It used to work perfectly, then on the
9th September this error appeared. I did speak to them, but nothing had
changed.

I run a blog and clicked on a link in a comment on that day, perhaps that
had something to do with it?

When I Google the error, lots of sites suggest I have some sort of registry
corruption. I happy for someone to hop on my machine and take a look.

You're an MVP? I have a big gun on my side, cool.



Regards, John.






Diane Poremsky said:
Is this company your ISP? Do you authenticate properly with the outgoing
server? Many ISPs block the use of 3rd party SMTP servers and many email
providers require authentication to send.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

john barr-hall said:
I cannot send e-mail from my outlook client, getting an error message
'0x800CCC78 cannot send message'.

I'm up to date on all software, using Office 2007 on Vista.

My e-mail vendor is amenworld.

Incoming works fine, but to send e-mail I have to go into my vendors email
client and send from there to retain my e-mail address (e-mail address removed)

This originally started on the 9th September and ran for 2 weeks went away
for 2 or 3 days and then came back, and is still with me.

.
 
D

Diane Poremsky [MVP]

I'd normally say clicking the link had nothing to do with it, but maybe the
link went to a page that contained an exploit and that screwed things up.

Does your ISP support using alternate ports to send? If so, try using it -
587 is most commonly used.

What authentication setting do you use? Tools, Account settings, double
click the account and click more settings, outgoing server tab.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

john barr-hall said:
Diane, yes www.amenworld is my ISP. It used to work perfectly, then on the
9th September this error appeared. I did speak to them, but nothing had
changed.

I run a blog and clicked on a link in a comment on that day, perhaps that
had something to do with it?

When I Google the error, lots of sites suggest I have some sort of
registry
corruption. I happy for someone to hop on my machine and take a look.

You're an MVP? I have a big gun on my side, cool.



Regards, John.






Diane Poremsky said:
Is this company your ISP? Do you authenticate properly with the outgoing
server? Many ISPs block the use of 3rd party SMTP servers and many email
providers require authentication to send.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

message
I cannot send e-mail from my outlook client, getting an error message
'0x800CCC78 cannot send message'.

I'm up to date on all software, using Office 2007 on Vista.

My e-mail vendor is amenworld.

Incoming works fine, but to send e-mail I have to go into my vendors
email
client and send from there to retain my e-mail address
(e-mail address removed)

This originally started on the 9th September and ran for 2 weeks went
away
for 2 or 3 days and then came back, and is still with me.

.
 
J

john barr-hall

when i try and change my account the message, 'thie e-mail account is already
in use, try another account'

Any ideas?

Thanks, John.

Diane Poremsky said:
I'd normally say clicking the link had nothing to do with it, but maybe the
link went to a page that contained an exploit and that screwed things up.

Does your ISP support using alternate ports to send? If so, try using it -
587 is most commonly used.

What authentication setting do you use? Tools, Account settings, double
click the account and click more settings, outgoing server tab.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

john barr-hall said:
Diane, yes www.amenworld is my ISP. It used to work perfectly, then on the
9th September this error appeared. I did speak to them, but nothing had
changed.

I run a blog and clicked on a link in a comment on that day, perhaps that
had something to do with it?

When I Google the error, lots of sites suggest I have some sort of
registry
corruption. I happy for someone to hop on my machine and take a look.

You're an MVP? I have a big gun on my side, cool.



Regards, John.






Diane Poremsky said:
Is this company your ISP? Do you authenticate properly with the outgoing
server? Many ISPs block the use of 3rd party SMTP servers and many email
providers require authentication to send.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

message
I cannot send e-mail from my outlook client, getting an error message
'0x800CCC78 cannot send message'.

I'm up to date on all software, using Office 2007 on Vista.

My e-mail vendor is amenworld.

Incoming works fine, but to send e-mail I have to go into my vendors
email
client and send from there to retain my e-mail address
(e-mail address removed)

This originally started on the 9th September and ran for 2 weeks went
away
for 2 or 3 days and then came back, and is still with me.

.
 

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