0x800ccc78 - 554

[Kate]

Suddently I cannot send from Outlook 2007. I have Windows 7.

I receive the follwoing msg -
"xxx (AOL) - sending" reported error (0X800CCC78): "Cannot send the message.
Verify the e-mail adress in your account properties. The server responded:
554.5.7.1 <[email protected]> sender address rejected: access denied"

I have checked the box re SMTP authentication. Outgoing server is 587

 

[Peter Foldes]

Kate

This post of yours has been posted all over the ms newsserver and you do not seem to
be happy with the answer that is given.

AGAIN and for the last time Kate. Error Code 554.5.7.1 is Spam control from your ISP
who put this restriction on your account.

Contact your ISP which is AOL to straighten out the issue

 

[nastyroxinc]

Hello all.

I've just had the exact same happen to me last night - I'm on Outlook 2003.
I don't have my broadband provided by AOL though, I just use their free
webmail. I contacted AOL, who didn't want to know and said was a third party
software issue and I should contact Microsoft. I can still send mail when I
log onto the AOL webmail site...

Any suggestions?

 

[Sally]

Kate

it def is an AOL problem - it happened to me and my husband on separate pcs
last night. He uses XP and I use vista so it can't be that side. I've done
lots of googling and AOL DID change something at the start of Feb. It is to
do with not automatically storing sent messages. however, i can't find a fix,
just lots of posts like yours. ms aren't the answer here - it is def AOL.

 

[Brian Tillman [MVP-Outlook]]

I contacted AOL, who didn't want to know and said was a third party
software issue

They're lying to you.

 

[John]

I am also getting this message using Windows 7. I do not get it using my
other laptop, which has Windows Vista. Both are using Outlook 2007, and both
are using the same email account and credentials.

This is on the client side, not on the server. The serve works fine if
accessed from Outlook on vista.