Cannot send, but will recieve

G

Guest

All of a sudden I cannot send e-mails. I hit send and nothing happens. No
error messages or nothing. It acts like it sends, but nothing. I look in the
sent box and there is nothring there. I sent an e-mail to one of my other
accounts to double check and no good. I can send and recieve e-mail using
Juno with no problems. I have McAfee and Windows Vista. I even did a restore
back when it did work, nothing. Also when I try and send the e-mail it would
usually go to the sent box and it doesn't and the e-mail also is gone.
Mike
 
M

mac

Mikten said:
All of a sudden I cannot send e-mails. I hit send and nothing happens. No
error messages or nothing. It acts like it sends, but nothing. I look in
the
sent box and there is nothring there. I sent an e-mail to one of my other
accounts to double check and no good. I can send and recieve e-mail using
Juno with no problems. I have McAfee and Windows Vista. I even did a
restore
back when it did work, nothing. Also when I try and send the e-mail it
would
usually go to the sent box and it doesn't and the e-mail also is gone.
Mike
Click to expand...

Are they stuck in your Outbox?
 
G

Guest

Hi,
I had the same problem with my former computer (why I now own this one
complete with this new operating system that I dont have time to learn).
Anyhow, it ended up to be a virus/spyware something called Spydawn. Whatever
hit my computer sent out spam so my ISP (comcast) shut down my port. Took
three weeks to fix, but ultimately the ISP had me set up my outgoing to
channel through a different port. Hope it helps.
 
M

mac

Mikten said:
YES message stuck in out box.
Click to expand...

Join the club.

This is a widespread problem in Windows Mail, and one where no fix is yet
available from M$.
The MVP's are not certain of the cause but have identified AV & Anti-Spam
programs that scan email as being possible culprits?

If you do remove your AV program I recommend using AVG Free from:
http://free.grisoft.com/freeweb.php/doc/5390/lng/us/tpl/v5#avg-anti-virus-free
YMMV?

When you install it, so far into the install choose custom install, and
remove the checkmark from email scan.


The following is posted Courtesy of Dr Steve Cochran MVP:
Site owner http://www.oehelp.com/

First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product (for Norton see here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.
Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

You can also try compacting and repairing the database using my WMUtil
program (www.oehelp.com/WMUtil/).

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Advanced | Maintenance | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory, so that the Windows Mail directory is completely empty.
Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can drag messages from the directory to which you moved the files
back into WinMail.

When you move the message store, then the messages move with it. You can
then drag them back into folders. See www.oehelp.com/backup.aspx#wm for
backup details.
 
G

Guest

Which ports did you use? I'm having trouble sending emails from Windows Mail
through Comcast.
 
S

Steve Cochran

Check their website. I think someone posted the SMTP was 577 or something
like that. <G>

You can search here for Comcast and that should turn it up.

steve
 
G

Gary VanderMolen

Please don't assume that your problem is just like someone else's.
Spell out your issue clearly and completely, complete with verbatim
error messages (if any), and whoever is qualified to respond will
do so.

Gary VanderMolen
 
F

Frank Saunders, MS-MVP OE/WM

EvanMela said:
Which ports did you use? I'm having trouble sending emails from Windows
Mail
through Comcast.
Click to expand...

Comcast appears to use 587 for outgoing (SMTP) mail.
 
G

Guest

It says, "The message could not be sent. The authentication setting might
not be correct for your outgoing email (SMTP) server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider"

Comcast had no answers for me.
 
G

Gary VanderMolen

That's not it. The error message I needed to see looks similar to this:

"The connection to the server has failed. Account: 'mail.comcast.net',
Server: 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E"

Make sure you have checkmarked "My server requires authentication".
That would be on the Servers tab of of the account Properties.
Also look at the Advanced tab to make sure the outgoing port is
587 rather than 25.

Gary VanderMolen
 
N

nishkala

Gary VanderMolen said:
Please don't assume that your problem is just like someone else's.
Spell out your issue clearly and completely, complete with verbatim
error messages (if any), and whoever is qualified to respond will
do so.

Gary VanderMolen
Click to expand...
 

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