Cannot send but receive emails on Outlook when user is not administrator

[chetanh]

Hi,

We have a user and i have a very strange outlook problem. The problem
is that he can receive emails but cannot send them. The email stays in
the outbox.

I have done the following so far with no help:



deleted the .srs file

recreated outlook profile

reinstalled oultook.

Confirmed mailbox is not out of quota

Checked with Exchange admin and the mailbox is setup just fine



However when i log him in as admin he can send/receive emails.

I gave him Full Control of HKLM\Software and C:\Program Files folder
but it did not help. We cannot give admin rights to users as per
network guidelines.



I am baffled as he can receive but cannot send emails.

Any help will be really appreciated

 

[Oliver Vukovics]

Hi chetanh,

I only know this site with this problem:

"I can receive, but not send e-mail messages"
http://office.microsoft.com/en-us/outlook/HA011105491033.aspx

Maybe it helps.

 

[chetanh]

We are using exchange so the SMTP settings dont help.

 

[Diane Poremsky]

have you checked the firewall settings? since his mailbox works if logged in
as admin, it's probably not permissions on the mailbox but something local.
if you open other users mailboxes on this computer, can they send?

 

[Oliver Vukovics]

Hi chetanh,

in this psting are some general information:
http://www.petri.co.il/forums/showthread.php?t=1476

I also found this Microsoft FAQ for Exchange with this error:

"You Receive a Non-Delivery Report When Exchange 2000 Server Attempts to
Send SMTP Mail"
http://support.microsoft.com/kb/316617/en-us

and a posting from a Microsoft supporter who recommended this site:
http://www.mcse.ms/archive/index.php/t-594188.html

Maybe it helps.

 

[Guest]

Hi chetanh

I have no idea whether or not this will help as I don't use 'exchange' for
e-mail. I assume 'exchange' is something to do with 'microsoft exchange'?

Anyway, I was having exactly the same problem with being able to receive
(pop3 and IMAP) e-mail using Outlook 2003 (and 2002 and Express) on both my
XP Home Ed' sp2 notebook and my new Vista Home Premium lifestyle pc. I also
could not send or reply when the incoming and outgoing mail server addresses
were correctly input into the relevant boxes in tools and accounts.

I found out that the reason why I could not send and reply (in my case only
with the AOL/IMAP account) was because the outgoing server port number of 25
had to be changed to 587. Doing this then allowed me send and reply using my
AOL/IMAP email accounts in Outlook 2003 on both XP Home Ed' sp2 notebook pc
and Vista Home Premium lifestyle pc.

Unfortunately, it still doesn't help with my pop3 accounts using the same
two OS's both using Outlook 2003 because AOL blocks port 25 due to spammers
and Orange do not support or allow the use of the outgoing server port 587,
despite AOL saying that they do or that this number should work with pop3
e-mail (which it does NOT)

Hope some of this information is of help, if you still have the same
problem, which you may or may not depending on who your ISP is.