Cannot see certain e-mail

[Margaret Upton]

I am using Microsoft Outlook 2003 and have found recently that mail received
from a friend who is down in my address book and I have always been able to
receive mail from cannot be seen in my inbox. It comes up as unread mail,
but once I have clicked on in in unread mail and read it it disappears. If
I search for his name it comes up in the inbox but it is not visible when I
just go into the inbox folder. I have tried creating a rule to move it to
the inbox in case it had been gobbled up by my spam folder, although it does
not go into there. Can anyone help please.

Margaret

 

[Vince Averello [MVP-Outlook]]

Is your Inbox folder filtered in any way or sorted by an odd column (like
the icon column)?

 

[Margaret Upton]

Hi Vince

I don't think so, I have not done anything with the inbox apart from a
folder that I call filing cabinet that I save things in, but I have checked
to see if my mail is going in there as it is not. The friend I told you
about sent me a message last night which appeared normally in the inbox, but
then today, I have had an e-mail from another friend that came in as unread
mail and again was not visible anywhere and once I had read it I could not
find it again unless I do a search which searches all folders.

Margaret

 

[Vince Averello [MVP-Outlook]]

What folder did the message end up in?

 

[Margaret Upton]

Hi again.
Thanks for the reply. I don't know I cannot find it. I will see probably
in the unread mail 2, when I double click that folder to open the unread
mail and have opened the mail they disappear, I look through my inbox, spam
filter, junk mail etc and cannot find them, but if I do a search for all
folders, they appear and I don't know how to find them any other way.

Margaret

 

[Vince Averello [MVP-Outlook]]

If you use Advanced Find it should show you what folder items are in.

Also, the Unread Messages folder will only show items that are unread from
your whole Personal Folder tree but once they're read and you switch away
from it, the items will no longer appear there. It's sort of the way it's
meant to work.

 

[Margaret Upton]

Hi Vince

Many thanks for your help. I am very grateful.

Margaret