Outlook 2007 Inbox Doesn't Refresh

[GrayEagleGrunt]

When I receive incoming mail, the number of unread emails in my Inbox
increments, but the emails don't show up in the Inbox unless I
navigate to some other folder and then back. Is there a fix for this?

 

[Ben M. Schorr, MVP]

Exchange mailbox? How are you connecting to it? Do you have firewall
software running on your workstation? If so what if you temporarily disable
it (or, better yet, configure it to allow Outlook through) as a test?


--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[Belker]

I can't speak for the original poster, but I'm experiencing the same issue on
a Windows XP Professional SP2 machine, fully updated, connecting to an IMAP
account. Windows Firewall is enabled, and I doubt there's a specific
exception for outlook.exe in there, but it doesn't seem as though that would
be relevant, given the fact that email can be sent/received with no problems,
only the automatic refresh of the inbox display is failing. I will try adding
an exception for outlook.exe however, and I'll let you know if it helps.

 

[GrayEagleGrunt]

Exchange mailbox? How are you connecting to it? Do you have firewall
software running on your workstation? If so what if you temporarily disable
it (or, better yet, configure it to allow Outlook through) as a test?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Towerhttp://www.rolandschorr.comhttp://www.officeforlawyers.com/outlook.htm






- Show quoted text -

Turning off PC-cillin (Trend Micro Internet Security) fixed the
problem. Uninstalling Business Contact Manager did not help, as it did
with some others. Unfortuantely, there is no way to keep virus
checking on and fix the problem. I am contacting them with the
problem.

Thanks,

Mike

 

[Edward]

Hi,
Had same problem. Outlook 2007 Dutch. No refresh of inbox.
Problem caused bay Norton Internet Security: firewall

Solution: deleted prgm from firewall list and started outlook again.
Norton-fw asked what to do with outlook: allow all (not auto).

Problem solved.
Succes

 

[Kyle]

I have the same problem too. Windows XP sp2 Office 2007. Email send/receive
works fine to a POP3 server. I have the Windows firewall turned on but get
the same issue if it is off. Others in my office dont have this issue so I
dont believe it is our hardware firewall. My virus protection is Symantic
Clienty Security (managed virus server). Any other ideas on this?

 

[Edward]

I don't use Windows firewall, but Norton. When I reset Norton firewall as
explained, problem is solved (or if I switch firewall off). It stays ok for a
while, then problem occurs again. Resetting Norton firewall solves problem
again. Asked help from Norton. Gave some solutions. None helped. Adding rule
for Outlook 2007 in Norton I.S.2008 does not help.
You could have other cause. Probably with installed google-search bar. See
other threads.

 

[Kyle]

I just removed the Google Toolbar (it was listed several times). I also had
an Add-in from SalesForce.com that I use. I uninstalled that. I am now
add-in free. I will monitor and see if that helps. Thanks for your posts.

 

[Brian Tillman]

I don't use Windows firewall, but Norton. When I reset Norton
firewall as explained, problem is solved (or if I switch firewall
off). It stays ok for a while, then problem occurs again. Resetting
Norton firewall solves problem again. Asked help from Norton. Gave
some solutions. None helped. Adding rule for Outlook 2007 in Norton
I.S.2008 does not help.
You could have other cause. Probably with installed google-search
bar. See other threads.

Another reason I'd never use a Symantec product, especially where there are
so many BETTER freeware solutions.

 

[Kyle]

I restarted Outlook but it still does not refresh. I have no extra toolbars
or add-ins so I am on the prowl for another option.

 

[tahlsr]

When I receive incoming mail, the number of unread emails in my Inbox
increments, but the emails don't show up in the Inbox unless I
navigate to some other folder and then back. Is there a fix for this?

I have this issue too. Anyone found a solution?

 

[tahlsr]

When I receive incoming mail, the number of unread emails in my Inbox
increments, but the emails don't show up in the Inbox unless I
navigate to some other folder and then back. Is there a fix for this?

I fixed my issue with this by disabling all the add-ins for outlook.
go to tools->trust center-> add-ins
You can slowly add back the add-ins one by one if you think you need
any of them.

Cheers.

 

[CL]

I also experienced the same problem - where the inbox folder incremented new
mail, but the view pane didn't show the new e-mail unless I clicked on
another folder, and then clicked back on the Inbox folder.

I am using Vista Home Premium and Outlook 2007 + SP1, and McAfee as an
anti-virus, and the Windows Firewall, etc. The only new thing I noticed on
my new machine from other pc's I used was that the Google Desktop came
pre-installed. I uninstalled it, as Kyle indicates in his own post, and the
problem is fixed. Luckily it wasn't the antivirus or the firewall, setup.

regards