cannot run software

I

Ian

I have downloaded the software, but when I try to run it
I get a pop up message that says
Microsoftantispywareinstall.exe is not a valid Win32
application.

Any help that people could give me on this matter would
be greatly appreciated.
 
B

Bill Sanderson

Redownload and try again, being sure to save it locally to your drive before
running it to install.
 
I

Ian

Thanks for your advice, but unfortunately the program
still will not run after redownloading it. I don't know
if this means anything, but there have been a couple
other problems related to this download.
1) Microsoft can't "validate" my Windows, even though the
program is legit and was installed on my computer when I
bought it.

2) When I try to run the program it says "The publisher
could not be verified." This seems kind of strange.

I don't know if those factors make a difference or not.
Thanks again for trying to help, and any more advice
would be greatly appreciated.
 
B

Bill Sanderson

I wouldn't worry about the first issue, although Microsoft certainly should
be worried about it because they want that process to be effective and at
present believe that it is. You would be doing them a big favor by
persisting in the checking process including calling a phone number if
that's offered in the course of trying to get through the check. They even
have a program in the UK which offers folks who discover they are running
pirated copies of windows legal copies if they fully detail the
circumstances by which they acquired the one they have--don't know all the
details, but it is a fair offer, in return for some effort. I'm not
suggesting your copy isn't legit--I've seen known legal copies that fail
this test myself, although I tend to blame my eyesight trying to read the
darn numbers off the tag while crawling under a desk!

There's been a rash of posts with your second error just in the last few
days. What part of the world are you in? One theory that I have about them
is that there is a bad copy (bad in the sense of corrupted, rather than
malicious) in a cache somewhere--perhaps a Microsoft server, or perhaps an
ISP's caching server, which is at the root of these errors.

The only previous respondent I've heard back from was in Australia, as I
recall.

If you have a method to acquire the download via a different
route--different ISP for example, I'd love to see whether that solves this.
 
I

Ian

I live in Nevada. Unfortunately, my knowledge of
computers in quite limited and I do not know how to
change my ISP in order to download again. I guess I'll
just keep trying to download the thing and see if that
works.

Thanks for your response...
 
B

Bill Sanderson

ISP=Internet Service Provider. The main way to change this is to download
at a completely different location, and carry the download home via a burned
CD or a USB thumb drive or something like that.
 

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