Cannot recieve faxes

[thom]

My wife bought a fax modem becasue her fax machine quit
working. Using fax console, I can send but I can't
receive. I am using my primary phone line since I don't
fax a whole lot. Getting an error when I try and
receive. Any ideas?


Thom

 

[Russ Valentine [MVP-Outlook]]

What is the error?
Is the modem on the Win XP HCL list?

 

[Thom]

I do not know, any suggetions how I can find out?

Thanks

Thom

 

[Thom]

Sorry, about that, I cannot recall any error message
other than "an error occured while trying to retrieve fax"

as far as the modem, any suggestions how I can find out?
In the mean time I will look around.

Thanks

Thom

 

[Russ Valentine [MVP-Outlook]]

http://www.microsoft.com/whdc/hcl/search.mspx

--
Russ Valentine
[MVP-Outlook]

Sorry, about that, I cannot recall any error message
other than "an error occured while trying to retrieve fax"

as far as the modem, any suggestions how I can find out?
In the mean time I will look around.

Thanks

Thom

 

[Thom]

Yes, it is listed. I went thru and uninstalled and
reinstalled the modem. Looked for a new driver, none
found. Hoping this will work..I'll have to wait till my
wife recieves a fax. Any other suggestions would be
welcomed.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Any other error messages? Anything in Event Viewer?

--
Russ Valentine
[MVP-Outlook]

Yes, it is listed. I went thru and uninstalled and
reinstalled the modem. Looked for a new driver, none
found. Hoping this will work..I'll have to wait till my
wife recieves a fax. Any other suggestions would be
welcomed.

Thanks

 

[thom]

the fax tries to answer for 1 minute and then a message
pops up saying "an error as occrred while trying to
recieve fax"

I am going to do a little more research this weekend.
Also the modem she bought says that it is XP compatiable.

Thom

 

[Russ Valentine [MVP-Outlook]]

The only way to track this down further will be to enable PSS and debug
logging of the actual transmissions. If you're fairly comfortable with
editing the registry, I can send you instructions.
--
Russ Valentine
[MVP-Outlook]

the fax tries to answer for 1 minute and then a message
pops up saying "an error as occrred while trying to
recieve fax"

I am going to do a little more research this weekend.
Also the modem she bought says that it is XP compatiable.

Thom

 

[Thom]

Yes go ahead and send instructions

send them to tparks@poster-display(remove).com

Thanks

thom

-----Original Message-----
The only way to track this down further will be to enable PSS and debug
logging of the actual transmissions. If you're fairly comfortable with
editing the registry, I can send you instructions.

 

[Russ Valentine [MVP-Outlook]]

Done.
--
Russ Valentine
[MVP-Outlook]

Yes go ahead and send instructions

send them to tparks@poster-display(remove).com

Thanks

thom

-----Original Message-----
The only way to track this down further will be to enable PSS and debug
logging of the actual transmissions. If you're fairly comfortable with
editing the registry, I can send you instructions.
--
Russ Valentine
[MVP-Outlook]

the fax tries to answer for 1 minute and then a message
pops up saying "an error as occrred while trying to
recieve fax"

I am going to do a little more research this weekend.
Also the modem she bought says that it is XP compatiable.

Thom
-----Original Message-----
Any other error messages? Anything in Event Viewer?

.