Cannot receive/send email

[Frustrated]

Error message is:
Account: 'pop.central.cox.net', Server: 'pop.central.cox.net', Protocol:
POP3, Server Response: '-ERR An authentication mechanism MUST be entered',
Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number:
0x800CCC18

I have checked and unchecked authentication and SSL boxes, I have called my
ISP and they have reset my password, but nothing is working. What is the
problem with this program???

 

[Gordon]

Error message is:
Account: 'pop.central.cox.net', Server: 'pop.central.cox.net', Protocol:
POP3, Server Response: '-ERR An authentication mechanism MUST be entered',
Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number:
0x800CCC18

I have checked and unchecked authentication and SSL boxes, I have called
my
ISP and they have reset my password, but nothing is working. What is the
problem with this program???

Have a look here for the settings.
Note - it says NOTHING about using port 995.....which is what your error
message states...

 

[Frustrated]

How can I figure out which port I should be using? Thanks!

 

[Gordon]

How can I figure out which port I should be using? Thanks!

The default, if it doesn't mention any sort of security setting. Just use
the default that Windows Mail uses. Delete the mail account, and create a
new one from scratch, using the instructions in the link I provided.

 

[mac]

The default, if it doesn't mention any sort of security setting. Just use
the default that Windows Mail uses. Delete the mail account, and create a
new one from scratch, using the instructions in the link I provided.

Link?
Looks like you forgot to include it Gordon?

Go to the tools menu>accounts>select your 'pop.central.cox.net'
account>properties>server tab>ensure that under
Outgoing Mail Server, put a check in My server requires authentication.
apply>OK

 

[Gordon]

Link?
Looks like you forgot to include it Gordon?

Umm in my PREVIOUS reply to the OP? ;-)

 

[Guest]

The default, if it doesn't mention any sort of security setting. Just use
the default that Windows Mail uses. Delete the mail account, and create a
new one from scratch, using the instructions in the link I provided.

What link did you provide? I didn't see any. I'd guess this:

<http://support.cox.com/sdccommon/as...sprt_cid=4531f9ea-a8b1-4811-b98d-079427d18558>

It was written for Outlook Express, but should also work under
Windows Mail if it doesn't call for the HTTP protocol. It assumes
you start with the default port number, though.

 

[Dave]

No link there....

 

[Gordon]

What link did you provide? I didn't see any. I'd guess this:

<http://support.cox.com/sdccommon/as...sprt_cid=4531f9ea-a8b1-4811-b98d-079427d18558>

No it was this one
http://office.microsoft.com/en-us/outlook/HA010962641033.aspx which is for
Outlook, and I can't understand how that got stripped from my other post....

 

[Gordon]

Link?
Looks like you forgot to include it Gordon?

Well that's very odd - it somehow got stripped!
This is the one that was supposed to appear!
http://office.microsoft.com/en-us/outlook/HA010962641033.aspx

 

[Frank Saunders MS-MVP IE,OE/WM]

Well that's very odd - it somehow got stripped!
This is the one that was supposed to appear!
http://office.microsoft.com/en-us/outlook/HA010962641033.aspx

And what on earth does that have to do with Windows Mail or Cox?

 

[Frustrated]

Thank you to everyone who helped me with this. This seems to have done the
trick. I created a new account before and it seemed to help initially, but
the same behavior repeated itself within about an hour (the COX rep I spoke
with had no idea how to help me). Hopefully that's not the case this time and
this fix is permanent!

Happy St. Patrick's Day to you!