Cannot Receive Incoming Email

[Dianne]

I am using a Dell desktop, Vista operating system and McAfee security. All
was pre-installed and I got it in July 2007. I added all my contacts into
the address book and the safe sender's list. They have sent me emails over
the last 5 weeks, but I have not received any. I also have checked by going
to my ISP's website and they are not on the server. I set up a Hotmail
account and have sent messages to and from both accounts. If I check on my
old (very old) computer which is still running Windows 95, I get them. I
have checked every setting, configuration, etc to be sure it is all the
same. A friend of mine sent me an email which she originated and one that
was a reply from one I sent her. Neither one was received. What am I
missing?? Help!

Dianne

 

[Gary VanderMolen]

Something in your trouble report doesn't jibe.
If the messages are not on your ISP's website, how can you
expect Windows Mail to download non-existing messages?
If your old computer can download messages, then those
messages must have existed on the webmail server at some
point.

Your first corrective action is to change your antivirus program.
Windows Mail is not compatible with most McAfee or
Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

Let us know if you still have email problems after taking the
above corrective action.

Gary VanderMolen