Cannot Receive E MAIL

[Margaret]

Why can I not received e-mail from my family in Sweden this has only happened
since I bought my new computer with Windows Vista I am reveiving other email
ok can anyone help thank you

 

[Bob F.]

Why can I not received e-mail from my family in Sweden this has only
happened
since I bought my new computer with Windows Vista I am reveiving other
email
ok can anyone help thank you

Try Tools > Junk E-mail Options... > International > Blocked Top_Level
Domain List... > Go down to SE (Sweden) and uncheck it (or whatever
international email address being used).
Bob F.

 

[Margaret]

Bob thankyou for your answer I checked all the information you gave me and I
had no blocked international so I am still not receivieng my emails my
husband gets his but he has windows xp and has no problems

 

[Bob F.]

Bob thankyou for your answer I checked all the information you gave me and
I
had no blocked international so I am still not receivieng my emails my
husband gets his but he has windows xp and has no problems

Make sure you don't have any virus checking s/w trapping the e-mail.
Temporarily shut down Norton or McAfee if you have one of them loaded. What
is the e-mail address that your husband gets and you don't? Is his XP
machine connected to the same mail and ISP provider that you are?
BobF.

 

[Guest]

Click on Tools, then Junk E-mail Options, then Safe Senders. Add the
sender you are having trouble with to the list. Click on Apply, then
Blocked Senders. If the sender's address is on the list, or even just the
part after @, click on it, then Remove, then any approvals needed,
then Apply. Click on International, then Blocked Encoding List.
I don't know what you may need to remove from this list, so you may
as well click on Clear All, then OK, then Apply. Click on OK.

 

[Margaret]

Bob thank you for a speedy reply My husband and I share the same ISP Qwest
and his computer has windows XP mine has Vista he can receive email from
sweden ok I cannot I have changed my virus software from Mcafee to Trend
Micro and all the email scanning etc is off but I still cannot receive there
emails

 

[Margaret]

Robert thank you for your reply I have already done all you mentioned in your
reply and still no sucess but I thank you for your help

 

[Guest]

Both most versions of the McAfee antivirus software and a recent version of
the Trend antivirus software (details not available) cause assorted problems
in Windows Mail, although seldom immediately. So do most versions of the
Norton antivirus software, in case you are thinking of changing again. For
these, just disabling the email scanning or even the whole program is not
enough; you have to uninstall them to stop them from creating new problems.

For the McAfee software, you also need to run this cleanup program, since
its uninstall routine leaves too much behind:

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

You may also need to remove your email account under Windows Mail,
then restart Windows Mail, then create the account again to finish the
cleanup.

<http://www.qwest.com/internethelp/opsystems/pdf/16019_Vista_AcctSettingsInMail.pdf>

If you can't read .pdf files, you may need to install Adobe Reader so you
can do this:

http://www.adobe.com/products/acrobat/readstep2.html

<http://www.winhelponline.com/articl...ectly-from-Windows-Mail-in-Windows-Vista.html>

Don't install the Google Toolbar unless you want more problems in
Windows Mail.

If you want a replacement antivirus program that doesn't cause problems
with Windows Mail, I recommend either avast! or AVG, either one with
a custom install that tells it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

 

[Dave]

Are you both accessing the same email account?
If so, configure both email programs to leave the messages on the server...

Tools - Accounts - youraccount - Properties - Advanced
[x] Leave a copy of messages on server
[x] Remove from server after [xx] days

 

[Margaret]

Bob I had already uninstalled McAfee but I have now used your info on the
removal tool and I also removed my email address and rebooted the computer
and then reinstalled my email address I will keep you posted as to wheter I
can now receive email from Sweden and I thank you for all the help and how
speedily you replied

 

[Margaret]

Dave Thank you for your reply my husband and I have seperate e-mail address
although we are both with Qwest he has his desktop and I have my Notebook

Are you both accessing the same email account?
If so, configure both email programs to leave the messages on the server...

Tools - Accounts - youraccount - Properties - Advanced
[x] Leave a copy of messages on server
[x] Remove from server after [xx] days


--
http://get.live.com/wlmail/overview

Bob thankyou for your answer I checked all the information you gave me and
I
had no blocked international so I am still not receivieng my emails my
husband gets his but he has windows xp and has no problems

 

[Guest]

You're welcome.

Bob I had already uninstalled McAfee but I have now used your info on the
removal tool and I also removed my email address and rebooted the computer
and then reinstalled my email address I will keep you posted as to wheter
I
can now receive email from Sweden and I thank you for all the help and how
speedily you replied