Cannot receive, but can send emails

[Guest]

I have a client here that has 6 users on the domain. They are using SBS R2
to handle their email. All users, except one, can easily send/get email with
no issues. One user can send email, but she can't receive email. I'm not
sure if this is an Exchange issue or an Outlook issue. I'm staring with
Outlook first. Does anyone have any idea why this would happen?

This is a brand new computer, fresh install of Outlook 2007 (not an upgrade)
on a Windows XP Pro SP2 machine. Computer is in a domain environment.

Thanks in advance.

 

[F. H. Muffman]

I have a client here that has 6 users on the domain. They are using SBS R2
to handle their email. All users, except one, can easily send/get email
with
no issues. One user can send email, but she can't receive email. I'm not
sure if this is an Exchange issue or an Outlook issue. I'm staring with
Outlook first. Does anyone have any idea why this would happen?

This is a brand new computer, fresh install of Outlook 2007 (not an
upgrade)
on a Windows XP Pro SP2 machine. Computer is in a domain environment.

How are they trying to receive mail? Just send/receive? Are they on the
network? Do they see their mail in OWA? Does anyone in the office need to
do a send/receive to get messages?

 

[Guest]

How do they receive mail? they click the send/receive button or just wait
every one minute, since it's setup to do it automatically every one minute.
Their on exchange - hosting their own email, no POP3 stuff - all smtp. They
see their emails in OWA too - just not outlook.

 

[F. H. Muffman]

How do they receive mail? they click the send/receive button or just wait
every one minute, since it's setup to do it automatically every one
minute.
Their on exchange - hosting their own email, no POP3 stuff - all smtp.
They
see their emails in OWA too - just not outlook.

But it's Exchange. Why set up an automatic send/receive? Exchange should
push mail to Outlook. Forcing Outlook to do a send receive every minute
just adds a horrible amount of network traffic that is pretty much
pointless.

That said, try disabling the XP Firewall on the problem machine. It could
be blocking UDP packets. I'd also try disabling the ISA Firewall after
that, but I'd doubt that's the issue.

 

[Guest]

Firewall on PC disabled. There is no ISA server in their organization.
Still can't get email - even checking email from OWA - nothing comes in from
the outside.

 

[F. H. Muffman]

Firewall on PC disabled. There is no ISA server in their organization.
Still can't get email - even checking email from OWA - nothing comes in
from
the outside.

Wait, that isn't what you said before. That sounds like a completely
different problem.

You said before that they could see the mail in OWA. Now it sounds like the
user can't receive mail from the Internet sent to their email address.

If the problem exists in OWA, then it's not an Outlook issue.

If the problem is that users sending an email to this users SMTP address
aren't getting a failed delivery status notification and the user isn't
getting the message, and you don't see the message in OWA, then you're
looking at an Exchange issue. I would start with the SMTP logs, telneting
to the server to send a message, and seeing if that gets delivered. If it
doesn't, but the SMTP conversation looked fine, I'd look at the message
tracking to see where the message did go.

Now, if this isn't what you're saying, lets back up and start over and just
say what problem the user is having.