Cannot open Outlook

[Kay]

I have Windows XP Professional, and Office XP 2002. When
I try to open Outlook it begins to open up then
disappears after less than a second. Then a small dialog
box opens up with a red X on the left that says: "Cannot
start Microsoft Outlook. Unable to open the Outlook
window."

I have tried uninstalling and reinstalling, then running
the repair for Office. I even thought the problem might
be with Windows XP itself, so I reinstalled that. Nothing
I have done so far has helped.

I would really like to use Outlook, so any help that you
could give me would be appreciated.

Thanks,
Kay

 

[GJ.Oomens]

I have Windows XP Professional, and Office XP 2002. When
I try to open Outlook it begins to open up then
disappears after less than a second. Then a small dialog
box opens up with a red X on the left that says: "Cannot
start Microsoft Outlook. Unable to open the Outlook
window."

I have tried uninstalling and reinstalling, then running
the repair for Office. I even thought the problem might
be with Windows XP itself, so I reinstalled that. Nothing
I have done so far has helped.

I would really like to use Outlook, so any help that you
could give me would be appreciated.

Thanks,
Kay

Error Message "Unable to Open the Outlook Window" When You Start Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q252304

 

[Kay]

Thank you for replying. I may have posted a question too
quickly; sorry I didn't look harder for the answer.

While waiting for your reply I read several pages of
posts and finally found one similar to mine. The answer
was to find the *.srs file for your profile and delete
it; if that didn't work, go to control panel>mail>and
create a new profile. The *.srs thing didn't work. When
looking at my profile I found about 6 of them, only 2
with my name on them, the rest were just random strings
of letters, one of which was the default. I deleted them
all, created a new one using my name, and then Outlook
opened fine.

So, even though the page you sent me to has another
answer, creating the new profile worked for me. I thought
I'd write this in case someone else has the same problem
and looks to see the answer.