Cannot open Outlook 2002 (after uninstalling Outlook 2007)

[YveD]

Uninstalled trial version of Office 2007 before re-installing Office 2002
earlier this month.

Word & Excel are fine but keep getting error message when trying to use
Outlook 2002:
either 'Unable to start processing services. Could not open item. Try again.'
or
'Cannot start MS Outlook. Unable to display the selected folder or item.
Could not open item. Try again.'

For info, had saved Outlook email folders on hard drive and CD before
uninstalling Office 2007. Also still have February back up of Outlook 2002
..pst mail folders on CD; this was saved just before PC was reconfigured and
trial version of Office 2007 was installed.

In short term, am using Outlook Express on same PC. Any guidance would be
appreciated; thanks.

 

[DL]

Copy your pst on the cd to Documents folder, in explorer properties of that
file, untick read only attribute.
Using Mail applet in the Control Panel, create a new Profile, (set as
default) add that 'old' data file, create the accounts and test

 

[YveD]

Thanks, DL. Issue now resolved.
Wasn't sure what was meant by 'explorer properties' but worked carefully
through suggestions and eventually set up what appears to be the correct
configuration. Thank you very much. YD

 

[DL]

your welcome

 

[rosedoz]

I am experiencing exactly this problem, and I DO NOT UNDERSTAND the
directions you've provided (I am obviously much more stupid than the
originator of the question).
Can you please explain why the .pst file would be on the CD? - it's the .pst
file that's been added to continuously since originally installing Outlook
2007 that I want, not the version of it that came with the disk.
WHICH documents folder?
What do you mean by Explorer properties of it?
I would be very grateful if you could explain all this in words of one
syllable (so to speak), so that this old brain can take it in.
I send advance thanks;

 

[stevenmd]

I am experiencing exactly this problem, and I DO NOT UNDERSTAND the
directions you've provided (I am obviously much more stupid than the
originator of the question).
Can you please explain why the .pst file would be on the CD? - it's the .pst
file that's been added to continuously since originally installing Outlook
2007 that I want, not the version of it that came with the disk.
WHICH documents folder?
What do you mean by Explorer properties of it?
I would be very grateful if you could explain all this in words of one
syllable (so to speak), so that this old brain can take it in.
I send advance thanks;






- Show quoted text -

Hello

Did you ever get a resolution to this issue. I experienced that same
problem last night when a friend asked me to uninstall her "illegal"
copy of Office 07 that a computer support guy installed and reinstall
her "legal" copy of Office XP. I did this but now she cannot open her
old emails.
It is giving an error message about incompatible version.

Cheers
Steven

 

[Brian Tillman [MVP - Outlook]]

Did you ever get a resolution to this issue. I experienced that same
problem last night when a friend asked me to uninstall her "illegal"
copy of Office 07 that a computer support guy installed and reinstall
her "legal" copy of Office XP. I did this but now she cannot open her
old emails.
It is giving an error message about incompatible version.

That's because, while Outlook 2003/2007 can open a data file created in
earlier versions of Outlook, Outlook 2002 and earlier cannot open data files
created by Outlook 2003/2007. Download the trial version of Office from
Microsoft, uninstall Office XP, install the trial and activate it, then use it
to create an Outlok 97-2002 format data file. Uninstall the trial, reinstall
Office XP and you'll be able to access the data file.

 

[YveD]

:
I am experiencing exactly this problem ... Can you please explain why the
..pst file would be on the CD?

Hi rosedoz;
I'm the original poster. In Feb, I backed up the Outlook mail .pst folder
to a CD, just before reconfiguring the PC and installing the trial version of
Office 2007. In May, I uninstalled this trial software and re-installed
Office 2002. This caused the Outlook file structure incompatibility problems
mentioned in the original post (15 May) that you also seem to have
eencountered.
The solution suggested by DL worked for me. I could re-use the .pst mail
folder file backed up in Feb by linking it to the reinstalled Outlook 2002.

But if you do not have a similar back up of .pst mail then the suggestion by
Brain Tillman on 2 June looks a good alternative. Good luck, YveD