Cannot Open Help Files in IE 6.0

[Miguel Echevarria]

Tuesday, May 11, 2004

I cannot open the Help Files feature in IE 6.0. When
I 'click' Contents and Index nothing happens. I tried to
use the IE Repair Tool. A message prompted me to re-run
Setup. When I attempted that, a window appeared prompting
me to 'click' OK if I want to restore the previous
Internet Explorer and its Shared Components. Any
suggestions would be appreciated.


My OS is Windows 98 SE. I am using Internet Explorer 6.0.


Thank you for your time.

 

[H Leboeuf]

This apparently happened after a windows update.
To fix the problem, find the Tshoot.inf file which should be in
c:\windows\inf, right click
on it and select Install from the popup list. Have your Win cd on hand.
I'm not sure, but likely this also fixes it...
http://support.microsoft.com/?kbid=811630

The above will not work if 824145 security fix has been installed.

Read on and if you feel confident then run the fix from this site.

As far as the troubleshooters, see here:
There are 2 separate fixes depending on which is the last critical update
you have
installed. See here for info:
http://home.comcast.net/~bascon58/98Help.htm

Or:
http://mvps.org/PracticallyNerded/Windows/98/98_Tshootr.htm