Hi JD,
What was the crash and how did you recover from it?
This is the short version of steps to troubleshoot access problems:
Disable any/all of the following installed on your system:
- firewall (even the native one)
- antivirus software
- popup stopper
- download manager
Go to the Control Panel/Internet Options, click on "languages" and make sure
at least your default language is installed.
Check the Date & Time applet and make sure that the day/month, and
especially year are correct, if you are out of date by 90 days or more you
will not see any updates.
Add these sites to the list of trusted sites under Internet Options/security
in the Control Panel:
https://Windowsupdate.microsoft.com
https://V4.Windowsupdate.microsoft.com
https://Download.Windowsupdate.com
https://a248.e.akamai.net
Then retry Windows Update. If this doesn't help, try more troubleshooters
here:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Or refer to this group:
news://msnews.microsoft.com/microsoft.public.windowsupdate
--
Best of Luck,
Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
Associate Expert - WinXP - Expert Zone
