Cannot Install Media Player 9 or 10

[Guest]

I tried to install MP10 on my WinXP computer, and got a blue screen as it was
updating the registry. I "removed" it using the Control Panel by unclicking
on the Windows Component. Now, when I try to install version 9, the install
package displays a message that a later version is already installed, and
exits. Every time I have tried to install version 10, I get a blue screen.
And Windows no longer acknowledges that it is even installed among the
Windows Components, so I can't even uninstall it.

Any suggestions?
TIA,
Marty

 

[Cari \(MS-MVP\)]

What is the exact text on the blue screen?

 

[Guest]

Toward the end of the second pass for "Updating the Registry," the technical
data are

Stop: 0x0000008E (0x00000005, 0x8056E2A2, 0xF58E1BA4, 0x00000000)

I sure hope this means something to you, 'cause it means just about nothing
to me.

Thanks!
Marty

 

[Cari \(MS-MVP\)]

Aha....an 8E

http://aumha.org/win5/kbestop.php#0x8e

Try updating your graphics cards drivers, then the soundcard drivers then
DirectX (www.microsoft.com/directx) and see if there is any change.

 

[Guest]

Cari –

Thanks much for the ideas, but they didn’t work. I went to Drivers.com,
scanned my system for new drivers, and found new ones for video, audio, and
others. I installed DirectX9.0C, installed the new Audio driver, but was
unable to install either of 2 video drivers from the manufacturers' websites
(Windows refused to recognize the INF files, I don’t know why) so I swapped
out the video card and the monitor. The new card was recognized by Windows
so it was installed OK, even with higher resolutions. I tried to install
MP10 and once again, it crashed into a blue screen.

Any other ideas?

Marty

 

[Cari \(MS-MVP\)]

If you have a retail edition of Windows XP, you could try a Repair
Installation....

Which graphics card do you have?