Cannot install KB961371, KB971633 and KB973346


S

Simon

Hi,

Windows tells me that there are some updates are ready fro my computer.
I press to install, (express install).

"Some updates could not be installed

Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB971633)
Cumulative Security Update for ActiveX Killbits for Windows XP (KB973346)"

I tried to run the install straight after reboot.
One by one, (using custom install), with no luck.

Can anybody suggest a way of running those updates?

Thanks

Simon
 
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Æ

Ǝиçεl

Further information required:

How to view the Update log in Windows


Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
code(s)
associated with the latest failed attempt to download/install.

If appropriate copy and paste the error codes into this thread so someone
may be able to assist you.

On the other hand, you may be able to find the error code and other
suggestions by searching the Newsgroup.


Also check Windows folder for file called KB******.log

(****** = number of update ie KB896688) and post the contents of the failed
update.

This may provide further clues as to why the update failed.


How to read the Windowsupdate.log file:
<http://support.microsoft.com/?kbid=902093>
 
S

Simon

Further information required:

How to view the Update log in Windows


Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

This is what I get from the first mention of either of the 3kb

2009-07-23 10:14:21:718 1336 92c Agent *************
2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
{C0FA4574-D2C0-44B9-8B76-F4C897291C8B} 2009-07-23
10:14:19:670+0200 1 189 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer and Windows will prompt with further
instructions: - Security Update for Windows XP (KB961371)
2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
{87CFAC20-73C9-43A8-9EC7-CB0FECA4396B} 2009-07-23
10:14:20:655+0200 1 189 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer and Windows will prompt with further
instructions: - Security Update for Windows XP (KB961371) - Security
Update for Windows XP (KB971633)
2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
{8DB32539-A40A-4265-8C0E-9425857C88E9} 2009-07-23
10:14:21:718+0200 1 189 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer and Windows will prompt with further
instructions: - Security Update for Windows XP (KB961371) - Security
Update for Windows XP (KB971633) - Cumulative Security Update for
ActiveX Killbits for Windows XP (KB973346)
2009-07-23 10:14:33:771 1336 758 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2009-07-23 10:14:33:787 4760 129c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0200) ===========
2009-07-23 10:14:33:787 4760 129c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-07-23 10:14:33:787 4760 129c AUClnt Launched Client UI process
2009-07-23 10:14:33:818 4760 129c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0200) ===========
2009-07-23 10:14:33:818 4760 129c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-07-23 10:14:33:818 4760 129c Misc = Module:
C:\WINDOWS\system32\wucltui.dll

....

2009-07-23 10:51:06:339 1336 1774 PT WARNING: StartCategoryScan failed :
0x80240436
2009-07-23 10:51:06:339 1336 1774 Agent WARNING: Server does not support
CatScan. Falling back to full catalog sync...
2009-07-23 10:51:06:339 1336 1774 Agent Server changed and need
resyncing with server
2009-07-23 10:51:09:823 1336 1774 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
If appropriate copy and paste the error codes into this thread so someone
may be able to assist you.

On the other hand, you may be able to find the error code and other
suggestions by searching the Newsgroup.


Also check Windows folder for file called KB******.log

(****** = number of update ie KB896688) and post the contents of the failed
update.

%windir%\KB961371.log does not exist, %windir%\KB971633.log does not
exist and neither does %windir%\KB973346.log

Thanks

Simon
 
Æ

Ǝиçεl

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft subsidiary.

For more information about how to contact your local Microsoft subsidiary
for support issues with security updates, visit the Microsoft International
Support Web site:

(http://support.microsoft.com/common/international.aspx?rdpath=4)

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:

(http://support.microsoft.com/oas/default.aspx?&prid=7552)

For enterprise customers, support for security updates is available through
your usual support contacts.

Good luck
-=-
 
D

Doum

Hi,

Windows tells me that there are some updates are ready fro my
computer. I press to install, (express install).

"Some updates could not be installed

Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB971633)
Cumulative Security Update for ActiveX Killbits for Windows XP
(KB973346)"

I tried to run the install straight after reboot.
One by one, (using custom install), with no luck.

Can anybody suggest a way of running those updates?

Thanks

Simon

Last week, KB971633 and KB961371 would not install on my XP Home system,
they installed fine on 2 XP pro system; I am not sure if it's related.

I've downloaded the installation files and they both installed, I
downloaded from there :

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=
09d585cb-481d-4767-875e-9c6ebe456b80

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=
6914167b-6961-480c-a4d4-808cd58a035b

You can get KB973346 there:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=
24701af8-b87e-4e85-9463-f50755a1b6ad

HTH
Doum
 
P

PA Bear [MS MVP]

[Crosspost to WU NG]
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer...

And have you logged on as the Administrator yet...?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961371).
 
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S

Simon

[Crosspost to WU NG]
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer...

And have you logged on as the Administrator yet...?

I am administrator on my machine.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB961371).

I am in South Africa, from experience MS never returns calls or helps in
any meaningful way.

I know you will not believe me, (try and call them if you want), but the
most common 'solution' is to do a fresh install.

So, even if they could help they will ask me for the same info that I
have already supplied here.

Simon
 
S

Simon

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft subsidiary.

For more information about how to contact your local Microsoft subsidiary
for support issues with security updates, visit the Microsoft International
Support Web site:

(http://support.microsoft.com/common/international.aspx?rdpath=4)

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:

(http://support.microsoft.com/oas/default.aspx?&prid=7552)

For enterprise customers, support for security updates is available through
your usual support contacts.

Good luck
-=-

I am not sure I understand, why are you telling me how to contact MS?
Are suggesting that you don't know what the problem is?
That it is a new problem?
That the log I send meant there is something else wrong?

Simon
 
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P

PA Bear [MS MVP]

Simon, logging on with Admin privileges is not the same thing as logging on
as the Administrator.
So, even if they could help they will ask me for the same info that I
have already supplied here.

So what? Repeat what you've posted here.

[Crosspost to WU NG]
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer...

And have you logged on as the Administrator yet...?

I am administrator on my machine.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB961371).

I am in South Africa, from experience MS never returns calls or helps in
any meaningful way.

I know you will not believe me, (try and call them if you want), but the
most common 'solution' is to do a fresh install.

So, even if they could help they will ask me for the same info that I
have already supplied here.

Simon
 

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