Cannot get OE6 to connect

[Jeff]

I need help badly. I have XP Home SP-2 on 2 laptops. In both cases I
connect to the same ISP with the same accounts, etc. Both laptops used to
work fine, but now something has gone wrong with OE on one of them and I do
not know what to do to fix it. I think the problems started when I imported
messages from the one I use most to laptop 2. I also copied the newsgroups
dbx files and the folder dbx from 1 to 2.

Now when I try to send or receive mail with the OE on laptop 2 I get the
following error:

"An unknown error has occurred. Account '....'
Server: mail......... (it's correct)
Protocol: SMTP
Server response '421 cannot connect to SMTP server ............ connectivity
error 10061'
Port 25
Secure(SSL): No
Error Number: 421
Code: 0x800ccc67

This is a dialup system and the dialer works fine and I can surf the web
fine on laptop 2. The settings in OE6 are identical in both laptops. I
even re-entered them after deleting them, rebooting and re-entering them.
Maybe an identity problem? I do not know.

I am willing to restart from scratch with OE on the problem laptop if I knew
how to go back to a virgin OE. So:
1. How do I go back to a virgin unused OE6
2. Is importing accounts and messages from the working laptop OK?
3. How to import newsgroups?

Is there a simpler way to duplicate the OE 6 from one laptop to the other?
I have complete backups with TrueImage 7 from which I can restore if that is
what it needs.

Thanks for any help. Very frustrating.

Jeff

 

[PA Bear]

0x800CCC67 SMTP_421_NOT_AVAILABLE Command not available

For some reason, OE "cannot connect to [the] SMTP server". If you're
*certain* the SMTP servername is correctly entered and the problem exists on
only one machine using the same connection:

1. Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<paste>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514

2. Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity
(File>Identities>Add new identity). Assuming all is well, import messages
from the old Identity before deleting it (File>Identities>Manage
Identities).

To avoid such corruption in future:

Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

Empty Deleted Items folder daily.

Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security, AH-VSOP

 

[Jeff]

Thank you SO much! That solved my problems.

I deleted the bad main identity. Now I would like to import and make
available the messages and message folders I have in the same version of OE6
on another PC. When I ask the new OE6 to import from a store folder (a CD
drive where I have all the dbx folders and messages) it tells me it can find
nothing to import from there. How do I transfer all my messages and folders
from one OE6 to the other?

Can it do that for the newsgroups too?

Thanks.
Jeff

In PA Bear <[email protected]> posted:
| | 0x800CCC67 SMTP_421_NOT_AVAILABLE Command not available
| |
| | For some reason, OE "cannot connect to [the] SMTP server". If
| | you're *certain* the SMTP servername is correctly entered and the
| | problem exists on only one machine using the same connection:
| |
| | 1. Disable email scanning by your anti-virus application. It
| | provides no additional protection and even Symantec says it's not
| | necessary:
| |
| | <paste>
| | Disabling Email Scanning does not leave you unprotected against
| | viruses that are distributed as email attachments. Norton AntiVirus
| | Auto-Protect scans incoming files as they are saved to your hard
| | drive, including email and email attachments. Email Scanning is
| | just another layer on top of this. To make sure that Auto-Protect
| | is providing the maximum protection, keep Auto-Protect enabled and
| | run LiveUpdate regularly to ensure that you have the most recent
| | virus definitions. </paste>
| | http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
| |
| | Troubleshooting error messages that you receive when you are using
| | OL and OE http://support.microsoft.com/?kbid=813514
| |
| | 2. Your current Identity may be damaged, especially if its the
| | default Main Identity. Try one or more of your accounts in a new
| | Named Identity (File>Identities>Add new identity). Assuming all is
| | well, import messages from the old Identity before deleting it
| | (File>Identities>Manage Identities).
| |
| | To avoid such corruption in future:
| |
| | Don't use Inbox or Sent Items to archive messages. Move them to
| | local folders created for this purpose.
| |
| | Empty Deleted Items folder daily.
| |
| | Disable Background Compacting [N/A in SP2] and frequently perform a
| | manual compact of all OE folders while "working offline". More at
| | http://insideoe.tomsterdam.com/files/maintain.htm.
| |
| | Do not attempt to close OE via Task Manager or shutdown your
| | machine if Automatic Compacting is taking place (WinXP SP2 only).
| |
| | Your anti-virus application's email scanning feature can also cause
| | such corruption. Disable it. It provides no additional protection.
| | --
| | OE6-specific newsgroup:
| |
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
| | OE General newsgroup:
| | news://msnews.microsoft.com/microsoft.public.outlookexpress.general
| |
| | ~Robear Dyer (PA Bear)
| | MS MVP-Windows (IE/OE) & Security, AH-VSOP
| |
| | Jeff wrote:
| | | I need help badly. I have XP Home SP-2 on 2 laptops. In both
| | | cases I connect to the same ISP with the same accounts, etc. Both
| | | laptops used to work fine, but now something has gone wrong with
| | | OE on one of them and I do not know what to do to fix it. I
| | | think the problems started when I imported messages from the one
| | | I use most to laptop 2. I also copied the newsgroups dbx files
| | | and the folder dbx from 1 to 2.
| | |
| | | Now when I try to send or receive mail with the OE on laptop 2 I
| | | get the following error:
| | |
| | | "An unknown error has occurred. Account '....'
| | | Server: mail......... (it's correct)
| | | Protocol: SMTP
| | | Server response '421 cannot connect to SMTP server ............
| | | connectivity error 10061'
| | | Port 25
| | | Secure(SSL): No
| | | Error Number: 421
| | | Code: 0x800ccc67
| | |
| | | This is a dialup system and the dialer works fine and I can surf
| | | the web fine on laptop 2. The settings in OE6 are identical in
| | | both laptops. I even re-entered them after deleting them,
| | | rebooting and re-entering them. Maybe an identity problem? I do
| | | not know.
| | |
| | | I am willing to restart from scratch with OE on the problem
| | | laptop if I knew how to go back to a virgin OE. So:
| | | 1. How do I go back to a virgin unused OE6
| | | 2. Is importing accounts and messages from the working laptop OK?
| | | 3. How to import newsgroups?
| | |
| | | Is there a simpler way to duplicate the OE 6 from one laptop to
| | | the other? I have complete backups with TrueImage 7 from which I
| | | can restore if that is what it needs.
| | |
| | | Thanks for any help. Very frustrating.
| | |
| | | Jeff

 

[PA Bear]

References:

Backup & Restore OE Data
http://www.insideoe.com/backup/index.htm
http://www.oehelp.com/backup.aspx

OE Files & Settings
http://www.insideoe.com/files/index.htm

OE Registry Keys
http://www.insideoe.com/files/regkeys.htm

Importing OE Data
http://www.insideoe.com/faqs/how.htm#importOE5
http://www.insideoe.com/faqs/how.htm#importdbx

Don't bother with the newsgroup messages.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Thank you SO much! That solved my problems.

I deleted the bad main identity. Now I would like to import and make
available the messages and message folders I have in the same version of
OE6 on another PC. When I ask the new OE6 to import from a store folder
(a CD drive where I have all the dbx folders and messages) it tells me it
can find nothing to import from there. How do I transfer all my messages
and folders from one OE6 to the other?

Can it do that for the newsgroups too?

Thanks.
Jeff

In

0x800CCC67 SMTP_421_NOT_AVAILABLE Command not available

For some reason, OE "cannot connect to [the] SMTP server". If
you're *certain* the SMTP servername is correctly entered and the
problem exists on only one machine using the same connection:

1. Disable email scanning by your anti-virus application. It
provides no additional protection and even Symantec says it's not
necessary:

<paste>
Disabling Email Scanning does not leave you unprotected against
viruses that are distributed as email attachments. Norton AntiVirus
Auto-Protect scans incoming files as they are saved to your hard
drive, including email and email attachments. Email Scanning is
just another layer on top of this. To make sure that Auto-Protect
is providing the maximum protection, keep Auto-Protect enabled and
run LiveUpdate regularly to ensure that you have the most recent
virus definitions. </paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Troubleshooting error messages that you receive when you are using
OL and OE http://support.microsoft.com/?kbid=813514

2. Your current Identity may be damaged, especially if its the
default Main Identity. Try one or more of your accounts in a new
Named Identity (File>Identities>Add new identity). Assuming all is
well, import messages from the old Identity before deleting it
(File>Identities>Manage Identities).

To avoid such corruption in future:

Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

Empty Deleted Items folder daily.

Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

Do not attempt to close OE via Task Manager or shutdown your
machine if Automatic Compacting is taking place (WinXP SP2 only).

Your anti-virus application's email scanning feature can also cause
such corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security, AH-VSOP

Jeff wrote:
I need help badly. I have XP Home SP-2 on 2 laptops. In both
cases I connect to the same ISP with the same accounts, etc. Both
laptops used to work fine, but now something has gone wrong with
OE on one of them and I do not know what to do to fix it. I
think the problems started when I imported messages from the one
I use most to laptop 2. I also copied the newsgroups dbx files
and the folder dbx from 1 to 2.

Now when I try to send or receive mail with the OE on laptop 2 I
get the following error:

"An unknown error has occurred. Account '....'
Server: mail......... (it's correct)
Protocol: SMTP
Server response '421 cannot connect to SMTP server ............
connectivity error 10061'
Port 25
Secure(SSL): No
Error Number: 421
Code: 0x800ccc67

This is a dialup system and the dialer works fine and I can surf
the web fine on laptop 2. The settings in OE6 are identical in
both laptops. I even re-entered them after deleting them,
rebooting and re-entering them. Maybe an identity problem? I do
not know.

I am willing to restart from scratch with OE on the problem
laptop if I knew how to go back to a virgin OE. So:
1. How do I go back to a virgin unused OE6
2. Is importing accounts and messages from the working laptop OK?
3. How to import newsgroups?

Is there a simpler way to duplicate the OE 6 from one laptop to
the other? I have complete backups with TrueImage 7 from which I
can restore if that is what it needs.

Thanks for any help. Very frustrating.

Jeff