Cannot get Intellimouse to work properly

[Michael]

Primarily and to help my case, the model I have is: Wireless Optical Mouse 2

Issue right now is, that I cannot get the right button to work.

Since my previous thread, I have inserted a fresh set of batteries. Then, as I tried selecting in Control Panel, Mouse, then, 'Switch Primary and Secondary Buttons,' I get 'What's this?' Following on, the dialogue box froze up and had a job exiting (or coming out of the feature.)

Is there anything else that I can try, or, does it mean having the mouse replaced? In particular, since choosing System Restore has failed to rectify this issue.


Michael Feldman

Ps. For those working for Microsoft UK. I tried calling earlier about the above, chose Support Option (5.) Get the voice activating saying 'Sorry the number hasn't been recognised.'

 

[Andrew E.]

Try device mgr,expand the mouse tree,R.click,select properties,see where the
driver date is at.Intellimouse is at v6.2 dated:08/27/07,if 6.2 isnt
installed,down-
load it,or if it is,select update driver.Close out when thru..

 

[Elmo]

Primarily and to help my case, the model I have is: Wireless Optical Mouse 2

Issue right now is, that I cannot get the right button to work.

Since my previous thread, I have inserted a fresh set of batteries.
Then, as I tried selecting in Control Panel, Mouse, then, 'Switch
Primary and Secondary Buttons,' I get 'What's this?' Following on, the
dialogue box froze up and had a job exiting (or coming out of the
feature.)

Is there anything else that I can try, or, does it mean having the mouse
replaced? In particular, since choosing System Restore has failed to
rectify this issue.


Michael Feldman

Ps. For those working for Microsoft UK. I tried calling earlier about
the above, chose Support Option (5.) Get the voice activating saying
'Sorry the number hasn't been recognised.'

The "What's this?" comes from right-clicking the button, so try this
instead: Tab down to the 'Switch Primary and Secondary Buttons" option
and press the Spacebar to select, then Enter to set that option. But if
both buttons are tied to one button, this may not help. You might need
to remove the drivers or features for the mouse, then reinstall. Also
try the following:

Click Start, Run, type SFC /SCANNOW, click OK. If any files are damaged
or missing, they'll be replaced. You may need to reboot afterwards so
damaged files will be replaced.

Andrew E. missed the point that you couldn't right-click (since that
buttoin doesn't work), but there are other ways to open the device
Properties. A double-click should open the Properties, or pressing the
Enter key once the mouse is selected.

 

[Michael]

Joe

You asked me to press the spacebar then enter key to select primary and
secondary buttons. Same thing happened when I tried this mothod. Dialogue
box froze (or hung) once more. Without going to details, my computer 'went
down' for the 3rd time. Following on. I had a harder job this time getting
it up and running via System Restore. This, I had much trouble finding.

There is also, no feature called Scannow on my system. Still, although I am
disappointed with the advice given, it could have costed me a fair bit
getting my computer fixed.

On a final note Joe. If somebody is telling you that their system 'hangs'
after trying the task above, you are not doing any favours telling one to
perform the same task again. Regardless whether or not, it remains an
alternate method.


Michael

Ps. No disrespect to you and Andrew. I have decided to give up on this
mouse together and opt of a Microsoft corded version. So no offence caused
on this issue alone.

 

[Unknown]

Did you reinstall your mouse driver?

Joe

You asked me to press the spacebar then enter key to select primary and
secondary buttons. Same thing happened when I tried this mothod.
Dialogue box froze (or hung) once more. Without going to details, my
computer 'went down' for the 3rd time. Following on. I had a harder job
this time getting it up and running via System Restore. This, I had much
trouble finding.

There is also, no feature called Scannow on my system. Still, although I
am disappointed with the advice given, it could have costed me a fair bit
getting my computer fixed.

On a final note Joe. If somebody is telling you that their system 'hangs'
after trying the task above, you are not doing any favours telling one to
perform the same task again. Regardless whether or not, it remains an
alternate method.


Michael

Ps. No disrespect to you and Andrew. I have decided to give up on this
mouse together and opt of a Microsoft corded version. So no offence
caused on this issue alone.

 

[Michael]

Yes, I uninstalled the mouse driver. Then again, even before I did this,
the dialogue box continued to freeze up on me.

Right now, I'm using a different mouse and find that the right button works.
This, even without having to select the primary and secondary buttons
mentioned earlier.

Without having to convey a negative opinion* on the scroll mouse that was
giving me nothing but trouble, I am getting a Microsoft corded mouse.

Michael

*Without trying to be corny, and due to legal reasons, if I were to convey
my honest opinion here in this forum, then Microsoft could well take
appropriate action against me. Instead, could well be sending them a hard
copy to this effect.

 

[Unknown]

Uninstalled???? Reposition antenna? Batteries? Test right button on
something else?

Yes, I uninstalled the mouse driver. Then again, even before I did this,
the dialogue box continued to freeze up on me.

Right now, I'm using a different mouse and find that the right button
works. This, even without having to select the primary and secondary
buttons mentioned earlier.

Without having to convey a negative opinion* on the scroll mouse that was
giving me nothing but trouble, I am getting a Microsoft corded mouse.

Michael

*Without trying to be corny, and due to legal reasons, if I were to convey
my honest opinion here in this forum, then Microsoft could well take
appropriate action against me. Instead, could well be sending them a hard
copy to this effect.

 

[Michael]

Yes, right button does work on the mouse I'm using right now. Prevopis
Mouse. Nothing to do with batteries or attena; installed fresh batteries
and moved antena (or receiver to a different location without effect.)

Now, for the benefit of those who tried to help and, felt that I was wasting
time. This, by recounting that I was going to get my mouse replaced, then,
all I can do is apologise to this effect. To be honest guys, I have had
nothing but sheer frustration with the above and getting my computer up and
running again. As mentioned previously.

To add to the above. Please don't take my decision about replacing my
mouse, the wrong way.


Michael