Cannot get get IP Adreess

[El.Plates]

Hi, have been trying to help a friend of mine resolve an Internet connection
issue.He is running XP with SP2 and connects to the net via AOL using an
Ethernet cable and a Belkin router.All was fine until last Wednesday when he
couldn't access the net. I have had a look at the PC and notice that the
system is trying to access an IP address. Have been through 2 very unhelpful
phone calls with AOL Technical backup the end result being that they can see
the router but what ever we try we cannot change the IP Address.Their
diagnoses of the problem is that there are corrupt files preventing the
connection being made however they couldn't tell me what these corrupt files
might be or how to fix the issue.
Does anybody know what I might try next ?
If any more information needed please let me know and TIA

 

[Unknown]

Delete the connection and build a new one.

 

[Twayne]

Hi, have been trying to help a friend of mine resolve an Internet

connection issue.He is running XP with SP2 and connects to the net
via AOL using an Ethernet cable and a Belkin router.All was fine
until last Wednesday when he couldn't access the net. I have had a
look at the PC and notice that the system is trying to access an IP
address. Have been through 2 very unhelpful phone calls with AOL
Technical backup the end result being that they can see the router
but what ever we try we cannot change the IP Address.Their diagnoses
of the problem is that there are corrupt files preventing the
connection being made however they couldn't tell me what these
corrupt files might be or how to fix the issue. Does anybody know what
I might try next ?
If any more information needed please let me know and TIA

Umm, have you Reset the router?
Started in Safe Mode and checked?
run updated AV/malware scans?
Checked the router logs?
Checked Event Viewer?
used MSConfig to turn things off & try restarting with minimum configs?
run chkdsk?
Etc?

 

[HeyBub]

Hi, have been trying to help a friend of mine resolve an Internet
connection issue.He is running XP with SP2 and connects to the net
via AOL using an Ethernet cable and a Belkin router.All was fine
until last Wednesday when he couldn't access the net. I have had a
look at the PC and notice that the system is trying to access an IP
address. Have been through 2 very unhelpful phone calls with AOL
Technical backup the end result being that they can see the router
but what ever we try we cannot change the IP Address.Their diagnoses
of the problem is that there are corrupt files preventing the
connection being made however they couldn't tell me what these
corrupt files might be or how to fix the issue. Does anybody know what I
might try next ?
If any more information needed please let me know and TIA

WHAT IP address?

Test it here:
http://www.dnsstuff.com/

He may have a bit of malware that's trying to contact the mother ship and
forward all his sekret stuff.

 

[El.Plates]

I fail to see what you think running chkdsk will achieve or why I should
want to run msconfig either. The point is the PC is not getting the correct
IP address.
Etc

 

[C.Joseph S. Drayton]

Hi, have been trying to help a friend of mine resolve an Internet
connection issue.He is running XP with SP2 and connects to the net
via AOL using an Ethernet cable and a Belkin router.All was fine
until last Wednesday when he couldn't access the net. I have had a
look at the PC and notice that the system is trying to access an IP
address. Have been through 2 very unhelpful phone calls with AOL
Technical backup the end result being that they can see the router
but what ever we try we cannot change the IP Address.Their diagnoses
of the problem is that there are corrupt files preventing the
connection being made however they couldn't tell me what these
corrupt files might be or how to fix the issue. Does anybody know
what I might try next ? If any more information needed please let me
know and TIA

Hello El.Plates,

You could try the following;

1) From command prompt type

c:\> netsh

2) You will then get the netsh prompt. at that prompt type

netsh> interface ip

3) You will then get the 'netsh interface ip' prompt. At
that prompt, type

set address name="Wireless Network Connection" source=dhcp

4) Then type quit

--

Sincerely,
C.Joseph Drayton, Ph.D. AS&T

CSD Computer Services

Web site: http://csdcs.itgo.com/
E-mail: (e-mail address removed)

 

[El.Plates]

Thankyou for that, will try it and let you know how we get on