can't get to web

[Motor T]

I tried to install Secunia PSI and it failed. It hung up so I
uninstalled it using Revo Uninstaller Pro.I could no longer connect to a
webpage or email server. (Or anything for that matter). I kept getting a
'could not locate remote server' error msg. I tried system restore but
it said 'cannot restore at this time. No changes have been made'. Tried
another restore point. No joy. I tried WinsockXPFix.exe.
All that did was somehow disconnect my router.
At this point I called Belkin and spent a half hour with support. They
walked me through all the ping tests and status checks. They established
my Internet connection is there, the problem must be with the remote
server. I don't have one of those I'm pretty sure. I just usually
connect to Comcast.net They said perhaps Microsoft Support can do some
kinda Restore over the phone, bypassing my System Restore.
Is this an option? I don't know what to do next.
I have another computer(Win7) wirelessly connected to my router. It
connects just fine. My XP just won't connect to anything on the web. Can
someone tell me my best options before I go overboard? Thanks very much.

 

[Norm X]

I tried to install Secunia PSI and it failed. It hung up so I uninstalled
it using Revo Uninstaller Pro.I could no longer connect to a webpage or
email server. (Or anything for that matter). I kept getting a 'could not
locate remote server' error msg. I tried system restore but it said
'cannot restore at this time. No changes have been made'. Tried another
restore point. No joy. I tried WinsockXPFix.exe.
All that did was somehow disconnect my router.
At this point I called Belkin and spent a half hour with support. They
walked me through all the ping tests and status checks. They established
my Internet connection is there, the problem must be with the remote
server. I don't have one of those I'm pretty sure. I just usually connect
to Comcast.net They said perhaps Microsoft Support can do some kinda
Restore over the phone, bypassing my System Restore.
Is this an option? I don't know what to do next.
I have another computer(Win7) wirelessly connected to my router. It
connects just fine. My XP just won't connect to anything on the web. Can
someone tell me my best options before I go overboard? Thanks very much.

The problem you describe sounds vaguely like a situation that occurred with
me on an XP PC. If I may be of assistance, let me suggest that sometimes an
OS gets broken to the point where the only option is to reinstall. If you
keep the old file system you may avoid some work.

 

[Nil]

I tried to install Secunia PSI and it failed. It hung up so I
uninstalled it using Revo Uninstaller Pro.

Failed how? Could you not uninstall it the proper way, through
Control Paned | Add/Remove Programs?

I would attempt again to install Secuna, then uninstall it properly.

I could no longer connect to a webpage or email server. (Or
anything for that matter). I kept getting a 'could not locate
remote server' error msg. I tried system restore but it said
'cannot restore at this time. No changes have been made'. Tried
another restore point. No joy. I tried WinsockXPFix.exe. All that
did was somehow disconnect my router.

At this point I called Belkin and spent a half hour with support.
They walked me through all the ping tests and status checks. They
established my Internet connection is there, the problem must be
with the remote server. I don't have one of those I'm pretty sure.

"Remote server" in this context means any web site you might try to
connect to. They can't all be down - if you can't connect to any web
site, this is surely not the problem.

I just usually connect to Comcast.net They said perhaps Microsoft
Support can do some kinda Restore over the phone, bypassing my
System Restore. Is this an option? I don't know what to do next.

Check out Control Panel | Internet Options | Connections | LAN Settings
and make sure "Automatically detect settings" is disabled and there is
not proxy server set up.

 

[David H. Lipman]

I tried to install Secunia PSI and it failed. It hung up so I uninstalled it using Revo
Uninstaller Pro.I could no longer connect to a webpage or email server. (Or anything for
that matter). I kept getting a 'could not locate remote server' error msg. I tried
system restore but it said 'cannot restore at this time. No changes have been made'.
Tried another restore point. No joy. I tried WinsockXPFix.exe.
All that did was somehow disconnect my router.
At this point I called Belkin and spent a half hour with support. They walked me
through all the ping tests and status checks. They established my Internet connection is
there, the problem must be with the remote server. I don't have one of those I'm pretty
sure. I just usually connect to Comcast.net They said perhaps Microsoft Support can do
some kinda Restore over the phone, bypassing my System Restore.
Is this an option? I don't know what to do next.
I have another computer(Win7) wirelessly connected to my router. It connects just fine.
My XP just won't connect to anything on the web. Can someone tell me my best options
before I go overboard? Thanks very much.

Go into Safe Mode and use System Restore and restore the OS to a break point created prior
to the failed installation of Secunia PSI.

 

[Motor T]

Go into Safe Mode and use System Restore and restore the OS to a break point created prior
to the failed installation of Secunia PSI.

Thanks David...
This worked very well. Never thought to try System Restore in Safe
Mode. I can get back onto the web. (Thunderbird crashes on startup now,
but I think I can deal with that). Tried the earlier suggested remedies
but nothing worked. I was beginning to sweat, but now I know I'm gonna
have a good day! Thanks again.
Ed

 

[David H. Lipman]

Thanks David...
This worked very well. Never thought to try System Restore in Safe Mode. I can get back
onto the web. (Thunderbird crashes on startup now, but I think I can deal with that).
Tried the earlier suggested remedies but nothing worked. I was beginning to sweat, but
now I know I'm gonna have a good day! Thanks again.
Ed

YW